This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Operations Manager based in the United States.
The Staff Product Operations Manager will play a critical role in building the operational foundation that enables product teams to execute faster, smarter, and at scale.
This role sits at the intersection of product strategy, program execution, AI automation, and cross-functional collaboration.
The position will design scalable systems, optimize workflows, and create AI-powered processes that improve decision-making and operational efficiency.
Working closely with Product, Marketing, Support, Sales, and executive stakeholders, this leader will transform complex inputs into clear priorities and measurable outcomes.
The ideal candidate is a strategic operator who thrives in high-growth environments and enjoys bringing structure to ambiguity.
This is an opportunity to shape the future of product operations by leveraging automation, analytics, and innovative technology practices.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Operations Manager based in the United States.
The Staff Product Operations Manager will play a critical role in building the operational foundation that enables product teams to execute faster, smarter, and at scale.
This role sits at the intersection of product strategy, program execution, AI automation, and cross-functional collaboration.
The position will design scalable systems, optimize workflows, and create AI-powered processes that improve decision-making and operational efficiency.
Working closely with Product, Marketing, Support, Sales, and executive stakeholders, this leader will transform complex inputs into clear priorities and measurable outcomes.
The ideal candidate is a strategic operator who thrives in high-growth environments and enjoys bringing structure to ambiguity.
This is an opportunity to shape the future of product operations by leveraging automation, analytics, and innovative technology practices.
Accountabilities:
- Lead the development and delivery of product roadmap presentations, connecting data-driven insights, customer feedback, and strategic priorities into executive-ready narratives.
- Build and maintain AI-powered workflows that automate roadmap creation, analyze product data, and accelerate preparation of strategic materials.
- Partner cross-functionally to ensure analytics, feedback, and business insights meaningfully influence product direction and execution.
- Manage strategic programs and complex product initiatives, coordinating stakeholders, timelines, dependencies, and delivery milestones.
- Serve as a key operational partner across Product, Marketing, Support, Sales, and other business functions to ensure alignment and visibility.
- Identify project risks, remove blockers, manage escalations, and drive successful execution of high-priority initiatives.
- Own the end-to-end customer and field feedback process, ensuring insights are captured, analyzed, and incorporated into product planning.
- Leverage AI tools and automated workflows to monitor feedback channels, categorize themes, identify trends, and deliver actionable insights.
- Develop scalable operational frameworks, processes, and systems that improve product team efficiency and execution velocity.
- Diagnose operational challenges and create repeatable solutions that enhance collaboration and decision-making.
- Maintain strong documentation practices and ensure operational information remains accessible, accurate, and actionable.
- Support continuous improvement initiatives by identifying opportunities to optimize workflows, tools, and team operating models.
- Handle sensitive business information with discretion while operating as a trusted partner to leadership and cross-functional teams.
- 7+ years of experience in Product Operations, Program Management, Business Operations, or a related function, ideally within enterprise software or high-growth technology organizations.
- Proven experience managing multiple complex, high-priority initiatives simultaneously while maintaining strong execution and attention to detail.
- Exceptional project management, planning, organizational, and prioritization skills with a strong focus on follow-through.
- Hands-on experience creating AI-powered workflows and using AI coding or automation tools to streamline operations and generate insights.
- Experience with tools such as Jira, Asana, Confluence, Google Workspace, Lucidchart, Slack, or similar collaboration platforms.
- Strong analytical and process-oriented mindset with the ability to identify inefficiencies and design scalable operating systems.
- Ability to translate customer needs, business challenges, and market insights into actionable product recommendations.
- Excellent written and verbal communication skills with the ability to simplify complex information for technical and executive audiences.
- Strong stakeholder management skills and the ability to collaborate effectively across Product, Marketing, Sales, Support, and leadership teams.
- Comfortable operating independently in ambiguous, rapidly changing environments with strong judgment and decision-making skills.
- Resilient, adaptable, and solutions-oriented with a passion for continuous improvement and operational excellence.
- Entrepreneurial mindset with experience building processes, systems, or teams from the ground up.
- Ability to understand and follow information security and privacy policies, including data handling, access control, incident response, and business continuity procedures.
- Opportunity to work in a high-growth technology environment focused on identity security and enterprise innovation.
- Competitive compensation package.
- Fully remote work flexibility within the United States.
- Opportunity to build AI-native operational systems and influence how product teams scale.
- Exposure to cutting-edge automation, analytics, and enterprise software solutions.
- High-impact role collaborating with global product, technology, and business teams.
- Professional growth opportunities through challenging and meaningful work.
- Supportive and inclusive workplace culture focused on collaboration and continuous learning.
- Opportunity to directly impact customer experiences and product strategy.
- Access to modern tools and technologies that enable efficient, scalable execution.
The Staff Product Operations Manager will own the operational systems, processes, and cross-functional programs that help product teams deliver impactful solutions efficiently.
Requirements:
The ideal candidate will bring strong product operations expertise, exceptional program management skills, and experience building scalable processes within fast-moving technology environments.