In this position...
The chosen candidate will engage with dealers, trucking companies (carhaul carriers), railroads, ocean carriers, yard operators, as well as with cross-functional teams (i.e. product development, marketing and sales, legal), to provide damage-free vehicles to their final destinations. This position is also responsible for hitting KPIs like cost efficiency and decreasing vehicle idle time. To deliver on the goal of becoming a leader in damage-free delivery, this candidate will focus on projects and establishing measurable goals, to achieve and monitor desired outcomes.
What you'll do...
- Meet and exceed NAVL Quality objectives by facilitating, improving, and implementing actions that will reduce transportation damage and dwell within the vehicle shipping process.
- Quick analytical abilities to rapidly resolve issues as they arise.
- Draw logical conclusions, from data that is presented, or have the ability to challenge the data and make necessary adjustments, to ensure decisions and action plans will lead to desired results.
- Maintain & improve upon relationships between Ford and our finished vehicle logistics carrier partners to deliver best-in-class quality.
- Implement improvements in the overall in-transit repair (ITR) process for exception units
- Perform load tests, as required, for future model vehicles and other key model changes on rail and/or carhaul to clearly document & define any potential concerns that could impact the ability to ship the unit damage-free.
- Leverage Business Intelligence (BI) Dashboard to identify where action is needed to significantly improve Ford's damage-free delivery performance and have critical conversations with carriers, as necessary.
- Engage with Plant Quality and Production teams to cut-off repetitive exceptions that are flowing through the release gate.
- Create, monitor, and maintain various Purchase Orders necessary to support functions for this section.
- Utilization of automated vehicle inspection systems and maintenance of projects surrounding this space.
- Lead and establish quality reviews with carriers, as necessary.
- Attend, as required, various industry conferences (AAR, AIAG, etc.)
- Travel (minimal), as required to support various projects or activities. Travel is predominantly to Ford plant location areas but may also extend to destination locations.
- Support direct communication to dealers from generic department mailbox.
- Drive leadership within the Quality & Claims space of the industry.
- Disposition of non-saleable as new (NSAN) units.
- Manage necessary reinvoicing tasks as required
- Engage and provide direction, as needed, with 3rd party claims management firm
You'll have...
- Bachelor's Degree
- 3+ Years of Materials/Planning & Logistics experience.
Even better, you may have...
- Bachelor's with a focus in Supply Chain management
- Ability to work independently and make critical decisions with limited supervision required.
- Ability to lead cross-functional groups to resolve concerns
- Excellent writing, oral, and presentation abilities, to communicate with Ford leadership, suppliers, and other 3rd parties.
- High level of analytical skills, with a history of leveraging data, managing a project to deliver a solution, and validating that the action was successful towards delivering the desired outcome.
- Strong organizational skills to manage multiple tasks on any given day
- Ability to manage competing objectives and instantly triage problems as they arise.
- Proficient in the use of Outlook, Word, Excel and PowerPoint
- Experience in logistics quality preferred
- Familiarity with tools such as Business Objects, Alteryx, Power BI and Python.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!