Customer Experience Program Management Manager
DEBRECEN, HungaryFull-timePosted Jul 13, 2026
In This Role, Your Responsibilities Will Be:
Who You Are: You build strong, trusting relationships and work collaboratively across functions to achieve shared objectives. You communicate a compelling vision and translate complex ideas into clear, actionable plans for diverse audiences. You take accountability for outcomes, even in ambiguous situations, and consistently make sound, informed decisions. You develop others by providing coaching, feedback, and opportunities for growth, fostering a high-performing and inclusive team environment.
For This Role, You Will Need:
Preferred Qualifications That Set You Apart:
Our Culture & Commitment to You: At Emerson, we are committed to fostering an inclusive, supportive, and collaborative workplace where everyone can grow and succeed. We value diverse perspectives and encourage innovation, continuous learning, and personal development.
We prioritize well-being, flexibility, and work-life balance, empowering our employees to make a meaningful impact while building fulfilling careers. Our culture is grounded in respect, integrity, and a shared commitment to excellence.
- Lead, coach, and develop a team of experienced Program and Project Managers, setting clear expectations, delivery standards, and growth plans.
- Support and guide functional project leaders, enhancing overall delivery capability and consistency across the organization.
- Own the Customer Operations portfolio and selected strategic programs, remaining actively engaged in execution.
- Establish and maintain governance, prioritization frameworks, delivery cadence, and resource allocation aligned with business needs.
- Manage end-to-end delivery of cross-functional initiatives, from intake through execution, stabilization, and handoff.
- Define goals, success metrics, scope, timelines, and resource requirements for programs.
- Coordinate the annual Customer Experience planning cycle, integrating inputs from Supply Chain, Global Operations, Marketing, Sales, Finance, and business units.
- Track progress, risks, and dependencies, ensuring timely escalation and resolution.
- Drive alignment on delivery communication processes and supply chain workflows to improve on-time delivery and customer satisfaction.
- Partner with stakeholders across functions to support process improvements and automation initiatives aligned with business goals.
- Contribute to business and technology roadmaps that support CX priorities.
- Monitor key performance indicators such as customer satisfaction, on-time delivery, forecast accuracy, and productivity.
- Develop insights and recommend continuous improvement opportunities.
- Ensure strong process controls and data integrity across customer operations workflows.
- Facilitate cross-functional collaboration sessions and provide clear, decision-ready communications to stakeholders and leadership.
Who You Are: You build strong, trusting relationships and work collaboratively across functions to achieve shared objectives. You communicate a compelling vision and translate complex ideas into clear, actionable plans for diverse audiences. You take accountability for outcomes, even in ambiguous situations, and consistently make sound, informed decisions. You develop others by providing coaching, feedback, and opportunities for growth, fostering a high-performing and inclusive team environment.
For This Role, You Will Need:
- A bachelor’s degree or equivalent experience in business, operations, engineering, information systems, or a related field.
- Extensive experience in program or project management, customer operations, supply chain, or process improvement within cross-functional or global environments.
- Proven leadership experience, including coaching and developing experienced professionals and managing performance.
- Demonstrated success delivering large, complex initiatives with measurable business impact and user adoption.
- Strong stakeholder management and executive communication skills, with the ability to navigate ambiguity and align diverse perspectives.
- Proficiency in data analysis tools such as Excel and Power BI, with experience using operational KPIs to drive decisions.
- Experience working across functions including Marketing, Sales, Supply Chain, Finance, Business Units, and IT.
- Solid foundation in project management practices, including risk management, dependency tracking, and structured decision-making, along with change leadership capabilities.
Preferred Qualifications That Set You Apart:
- Certifications in Lean, Six Sigma, PMP, or similar methodologies.
- Experience leading teams or portfolios in global or matrixed organizations.
- Background in designing governance models, methodologies, and communication frameworks for enterprise programs.
- Hands-on experience with S&OP, demand planning, delivery communication, or customer satisfaction improvement initiatives.
- Experience building process controls and quality assurance mechanisms to ensure data accuracy and operational consistency.
Our Culture & Commitment to You: At Emerson, we are committed to fostering an inclusive, supportive, and collaborative workplace where everyone can grow and succeed. We value diverse perspectives and encourage innovation, continuous learning, and personal development.
We prioritize well-being, flexibility, and work-life balance, empowering our employees to make a meaningful impact while building fulfilling careers. Our culture is grounded in respect, integrity, and a shared commitment to excellence.