Customer Onboarding & Support Executive (Remote in US, ideally ET, CT or MT)

This website uses cookies to ensure you get the best experience. Let's Do This and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage letsdothis.com Share page Facebook X LinkedIn Mail Partner Success · London · Fully Remote Customer Onboarding & Support Executive (Remote in US, ideally ET, CT or MT) We exist to inspire people across the world to come together and experience moments that make them feel alive. Apply Here! We usually respond within a week Location: United States (ET, CT, or MT preferred)Eligibility: Applicants must already be based in and authorized to work in the United States. We are not currently offering relocation or visa sponsorship for this role.About the RoleWe’re looking for a highly organized, proactive, and operationally excellent Onboarding & Support Executive to help deliver a world-class experience for Event Organizers across the US.This role sits at the intersection of onboarding, support, implementation, and operations. You’ll work directly with Event Organizers to help them successfully launch and manage events on the Let’s Do This platform.Your focus will be operational execution excellence - ensuring organizers are supported, informed, and confident throughout onboarding, event setup, and critical live event moments.You’ll focus on delivering high-quality onboarding and support while helping improve the systems, workflows, and processes that power our organizer experience.You’ll work closely with Account Management, Product, and Engineering teams, while contributing to how onboarding and support evolves as we scale across the US.What You’ll DoDeliver High-Quality SupportAct as the primary operational contact and product expert for Event OrganizersManage support requests from initial investigation through to resolutionTroubleshoot platform and workflow issues independently wherever possibleHelp organizers configure and manage event builds, registration settings, pricing, ticketing, and platform workflowsProvide hands-on support during critical build, launch, and live event phasesClearly communicate issues, workarounds, and next steps to organizersLog, triage, and escalate bugs effectively while keeping organizers informedMaintain high standards of responsiveness and...