Storage Support Specialist - Sovereign Core

**Introduction** At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. **Your role and responsibilities** Role Overview IBM Sovereign Core is shaping the future of cloud and AI, for governments, public institutions and highly regulated enterprises by placing sovereignty, governance, and trust at the center of the platform. As a Senior Customer Support Engineer in IBM Sovereign Core, you will serve as a key technical specialist responsible for supporting highly secure, sovereign cloud environments. deployed across on‑premises, partner‑operated, and fully isolated (air‑gapped) infrastructures, built on Red Hat OpenShift and integrated with IBM’s AI, automation, and governance capabilities. You will handle complex incidents, provide deep troubleshooting expertise, and work closely with customers operating in highly regulated and jurisdiction‑sensitive environments. We are seeking a highly skilled Storage Support Specialist to help troubleshoot large‑scale, mission‑critical storage environments. This role focuses on advanced problem resolution, customer trust, and technical depth, with growing influence across teams and environments. You will work across modern data‑center architectures, cloud‑native platforms, and highly regulated infrastructures, with a focus on incident resolution, service stability, and operational excellence. Operating as a senior, independent resolver for complex issues, provide technical leadership in incident handling, and partnering effectively across teams. Due to the nature of this role and the associated client requirements, which include working with EU‑based customers in a sovereign environment, applicants must, by the job start date, lawfully reside in, be legally authorized to work in, and perform the role exclusively within the EU country of employment. **Required technical and professional expertise** This position requires hands‑on experience across the following areas: * Advanced troubleshooting experience in large‑scale storage environments, including diagnosing and resolving issues across distributed block, file, and object storage systems (ranging from 20 to 2000 nodes). * Hands‑on experience supporting software‑defined and container‑native storage platforms, with strong working knowledge of CSI architectures and storage integration on Red Hat OpenShift (Ceph‑based platforms strongly preferred). * Strong Linux and distributed‑systems troubleshooting skills, including analysing failures related to networking, consensus, replication, and recovery in production storage systems. * Proven ability to analyse storage performance and availability issues, including investigation of IOPS, latency, throughput, rebalance/rebuild behaviour, and failure‑domain impacts across highly available systems. * Experience leveraging observability data for support investigations, including interpreting metrics, logs, and traces to diagnose incidents, perform root‑cause analysis, and support incident response and escalation activities (with scripting skills to accelerate diagnostics considered a strong advantage). This role may require candidates to contribute to a shared shift and on‑call rotation as part of collaborative incident response support. **Preferred technical and professional experience** The following skills are not required, however relevant experience would be a strong advantage. * OpenShift Data Foundation (ODF / Rook-Ceph) * Air-gapped or sovereign deployment experience * Scripting for diagnostics and operational tooling IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.