Program Manager (Business & Operations)

Role responsibilities

The Program Manager (Business & Operations) manages an operational unit to assist and support real-time operations, ensuring customer satisfaction and productivity. Responsibilities include developing performance metrics, evaluating business processes, and collaborating with staff across business units.

Requirements

A Bachelor's Degree is required, with at least 24 hours of coursework in relevant fields, or 5 years of additional experience in lieu of a degree. Candidates should have at least two years of professional experience in Business Operations and three years of people management experience.

Key skills

Business Operations, Communication, People Management, Project Management, Problem Solving, Organizational Skills, Time Management, Team Building, Microsoft Office Suite

Keywords

Business Operations, Performance Metrics, Quality Improvement, Payroll, Compliance Standards, Training Materials, Customer Complaints, State Agencies, Project Management, Healthcare Administration, Program Management, Microsoft Office Suite