Administration Officer
📍 Location: Penrith, New South Wales
🏢 Company: Power Protect
💼 Employment Type: Full-Time, Permanent
The Role
We’re seeking a proactive and organised Administration Officer to provide high-quality administrative support across the business. You’ll be the first point of contact for customers and play a key role in supporting service and sales teams, ensuring smooth day-to-day operations.
This role is ideal for someone who enjoys a fast-paced environment, thrives on multitasking, and takes pride in delivering excellent customer service while maintaining accuracy and attention to detail.
Why You’ll Love Working With Power Protect
✔ Strong wages and yearly increases
✔ Career development opportunities within a growing business
✔ Supportive team environment with clear processes and guidance
✔ Recognition & rewards – spot vouchers and $2,000 referral bonus
✔ Discounts on a wide range of products & services
✔ Fitness Passport – discounted access to gyms and fitness facilities
✔ Paid parental leave & paid volunteer leave
✔ Stable, full-time role with long-term career potential
✔ Work–life balance supported by a collaborative team culture
What You’ll Be Doing
- Act as the first point of contact for incoming calls, emails, and customer enquiries
- Provide administrative support to service and sales teams
- Process customer orders, invoices, and service job cards
- Raise service work orders from phone, email, or system requests
- Maintain accurate client, equipment, and contract databases
- Liaise with internal teams and clients to coordinate service requests
- Generate purchase orders and assist with reporting requirements
- Support compliance with contractual and documentation requirements
- Assist in resolving customer queries and issues efficiently
- Minimum Year 12 education (essential)
- Experience in a similar administrative or customer service role
- Strong communication and customer service skills
- Intermediate Excel and general computer skills
- Excellent organisational and multitasking abilities
- High attention to detail and accuracy
- Problem-solving mindset with a proactive attitude
- Ability to work both independently and as part of a team