Community Care Advocate

Back to jobsCommunity Care AdvocateBrooklyn, NY ; Valley Stream, New York, United States; Westbury, New York, United StatesApplyOur mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.The Community Care Advocate serves a retail customer by connecting employees tocommunity and company resources to meet social determinants of health and needs of theemployee. What you’ll be doing:● This is an onsite role: Mon Tues Thurs 8:30a-5p; Wed 10:30-7; Fri 9:30-6 in zipcodes 11590, 11581, 11234.● Identify and make referrals for work-life, financial & legal, and basic needs support● Link employees to appropriate local and national resources via one-on-one consultationand referral list(s), which may include basic needs (housing, food, transportation, etc.),financial, legal, daily living and other worklife support resources and provide supportthroughout applications and follow-ups as needed● Work with customer internal care teams on behalf of those employees in need ofemergency funding and resource referrals.● Offer consultation related to navigating mental health resources (local and national) andavailable workplace benefits, such as onsite Mental Health Coaches, work life articlesand guidebooks to the team members of the customer● Assist in actively linking employees to appropriate mental health treatment options (i.eSpring Health, behavioral health through medical insurance, emergent behavioral healthservices, and community resources) and provide support throughout applications andfollow-ups as needed.● Documenting and tracking of metrics/outcomes that include but not limited to; reason forsocial work involvement (resource need type), demographics of employees (asavailable), referrals placed (where, when) and success of referrals (connection rate,outcome of referral).● Represent Spring Health and help to support/reinforce program parameters and goals.● Communicate with local points of contact and cascade any needs to Spring Healthpartners through routine meetings and touchpoints.● Submit reporting documentation of all client and organizational activities on a routine andtimely basis.● Proactively develop relationships with key customer contacts and attend customermeetings as requested/appropriate.● Proactively promote the community care advocate service offering to employees. What we expect from you:● A Bachelor’s degree in a related field● Proficiency in Spanish required● Experience working with diverse populations and backgrounds within the social workindustry.● Experience and a depth of knowledge with connecting individuals to resources locallyand outside of your local communities.● Ability to balance the needs of multiple stakeholders.● Flexibility and creativity when approaching workplace challenges.● Excellent listening, written and verbal communication skills.● Skilled in embracing diversity and inclusion amongst teams and clients.● Motivated to go above and beyond for members to provide a high-touch experience.● Tech-savvy: must be comfortable using various computer platforms and working in atech enabled environment.● Experience...