Sr IT Analyst

This role is responsible for ensuring the reliability, performance, and continuous improvement of business-critical systems that support global trade operations, supply chain visibility, and data-driven decision-making.

The ideal candidate will bridge business and technology, working closely with stakeholders across IT, compliance, logistics, and analytics teams to deliver scalable, secure, and compliant solutions.

Key Responsibilities

Applications Support & Operations

• Provide L2/L3 production support for trade compliance systems (e.g., export/import compliance, screening tools) and logistics platforms (e.g., TMS, WMS).
• Troubleshoot and resolve system issues, ensuring adherence to SLAs.
• Perform root cause analysis and implement preventive measures.
• Support application upgrades, patches, and release deployments.

Data Management & Governance

• Maintain and support enterprise data pipelines, ETL/ELT processes, and data integration workflows.
• Ensure data quality, consistency, and integrity across systems (ERP, logistics, compliance, analytics platforms).
• Implement and enforce data governance policies, including data security, compliance, and lifecycle management.
• Collaborate with data engineering teams to optimize data models and data flows.

Analytics & Reporting

• Support and enhance business intelligence (BI) platforms (Power BI, Tableau, etc.).
• Develop and maintain dashboards and reports for trade compliance, supply chain performance, and operational KPIs.
• Partner with business stakeholders to translate requirements into actionable analytics solutions.
• Enable self-service analytics capabilities across functional teams.

Trade Compliance & Regulatory Support

• Support systems handling export controls, sanctions screening, customs filings, and regulatory reporting.
• Ensure applications comply with global trade regulations (e.g., EAR, ITAR, customs regulations).
• Work with compliance teams to implement system changes driven by regulatory updates.

Integration & Automation

• Design and support integrations between ERP systems (SAP/Oracle), logistics platforms, compliance tools, and data warehouses.
• Leverage APIs, middleware, and automation tools to streamline workflows.
• Identify opportunities to automate manual processes and improve efficiency.

Stakeholder Engagement

• Act as a functional and technical liaison between business and IT teams.
• Gather, analyze, and document business requirements.
• Provide user training, documentation, and knowledge transfer.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or related field.
• 5 - 10+ years of experience in IT systems support, preferably in data, analytics, logistics, or trade compliance domains.
• Strong experience with: 
  • Data management (SQL, ETL tools, data warehousing concepts)
  • BI tools (Power BI, Tableau, or similar)
  • Enterprise systems (SAP, Oracle, or similar ERP platforms)
• Experience supporting logistics (TMS/WMS) and/or trade compliance systems.
• Solid understanding of integration technologies (APIs, middleware).
• Strong troubleshooting and problem-solving skills.

 

Preferred Qualifications

• Experience with global trade compliance systems (e.g., SAP GTS, Amber Road/E2open, Descartes).
• Familiarity with cloud platforms (Azure, AWS) and data services.
• Knowledge of data governance frameworks and regulatory compliance.
• Experience with Agile or DevOps methodologies.
• Certifications in data analytics, cloud, or enterprise applications are a plus.

 

Key Competencies

• Analytical thinking and data-driven decision-making
• Strong communication and stakeholder management
• Ability to work in cross-functional, global teams
• High attention to detail and compliance awareness
• Continuous improvement mindset

 

Work Environment

• Hybrid/on-site as required
• May require occasional support outside business hours for critical issues