Securities Services Operations – Governance and Programs Lead

You will drive the risk and control governance framework for Securities Services Operations (SSO), covering risk and controls reporting, presentations to key governance forums, and execution oversight of SSO’s responsibilities within key Firmwide and Commercial & Investment Bank (CIB) risk and control focused frameworks. This will include direct interaction with the organisation’s senior executive teams in Operations and Controls.

As the Governance and Programs Lead in Securities Services Operations, you will drive the risk and control governance framework for SSO, covering risk and controls reporting, presentations to key governance forums, and execution oversight of SSO’s responsibilities within key Firmwide and CIB risk and control focused frameworks.

If you’re looking for a role with global managerial reach, the autonomy to develop and implement solutions, and the opportunity to build a network through direct engagement with the organisation’s senior executive teams across Operations and Controls, this role is for you. You will work across operational units and in close partnership with key stakeholders, including Securities Services Operations and Product leadership, Securities Services Business Controls Management (BCM), Technology, Compliance, Conduct and Operational Risk (2LOD), Audit, and other global and regional governance teams.

Job responsibilities

• Ensure that the risk and control governance framework supporting Securities Services Operations is fit for purpose and meets the needs of senior stakeholders
• Support SSO engagement in Risk and Control Forums in region and globally, covering SSO-level governance, as well as SSO’s participation in key EMEA governance meetings (Business Control Forums, Management Meetings and EMEA Control Committee) and Business Control Committees as required (Securities Services, CIB, Firmwide)
• Support broader SSO OCM team in engagement with policy and framework discussions within the CIB, as well as leading projects and standardisation efforts across key programs such as CORE, RED and Office of Legal Obligations (OLO)
• Ensure SSO compliance with:
  • CORE framework requirements for Securities Services Operations and engaging with any central programs of work for enhancements or changes  
  • OLO framework and Compliance Risk Assessment requirements for Securities Services Operations
  • Operational Risk Event management, including governance of overall accuracy and timeliness metrics, and engaging with any central programs of work for enhancements or changes 
• Work with the broader OCM team to identify and execute on opportunities to improve reporting from stakeholders to provide consistent and transparent messaging that is focused on risk identification and mitigation; this includes identifying opportunities for better “storytelling” including visualisation and automation of reporting;
• Build and maintain strong relationships with x-LOB Operations, Business partners and controls management, Compliance, Risk and Audit functions, as well as central program teams and other utilities
• Lead engagement in key initiatives and adhoc projects for SSO OCM, including testing of automation and artificial intelligence initiatives

Required qualifications, capabilities, and skills 

• Deep understanding of the Financial Services industry, the regulatory environment and impact on business strategy: and work experience in the Financial Services industry,
• Deep working knowledge of audit or controls testing, across operational, automated or IT general controls
• Working knowledge of Operational Risk Frameworks, and the ability to read, digest and summarise regulatory requirements
• Strong and effective written and verbal communication skills, with the ability to communicate succinctly, providing opinion and challenge senior stakeholders, as appropriate
• Demonstrated expertise in data comprehension and analysis, including usage of analytical tools such as Microsoft Excel, Alteryx or Tableau
• Ability to consistently deliver work of a high standard, and to tight timelines, including actively demonstrating accountability, responsibility, and ownership for own objectives and team deliverables, managing prioritisations and stakeholder expectations
• Excellent attention to detail with the ability to coach and support teams to deliver similar high quality output
• Proven record of management of performance of others
• Role model for others in the organisation in terms of culture and conduct, and continued investment in learning and development

Preferred qualifications, capabilities, and skills 

• Experience of being responsible for and supporting multiple team members in a remote context;
• Experience in operational risk management and/or controls 
• Proven record of management of budget, headcount, and recruitment of team members 
• Digital/AI tools experience – e.g., Tableau, Alteryx, LLM, GenAI;
• Securities Services product knowledge;
• Business Analysis and / or Data Analysis skills;
• Experience of working with or delivering to regulators (e.g. OCC/ECB/PRA/FCA);