Chief Front Desk Agent - Full Time (The LINQ LV)

Provides excellent customer service to guests when registering or checking out.  Coordinates required Front Desk responsibilities to ensure accurate guest registration Coordinates with Hotel Training Manager to train new hire desk clerks.  Completes necessary daily reports in a timely manner.  Assists Front Desk Team Members with questions or problems that may arise. Supports the Hotel Manager.  Provides positive comments to Team Members as well as corrective comments to negative actions.

Maintains a daily break schedule.  Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. 

• Completes duties as assigned, acts as a role model always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all company policies, regulatory and state/federal laws.
• Process check-in and check-out transactions for guests.
• Assist guests with questions about the city and property.
• Assist guests with booking dinner, shows, and entertainment when necessary.
• Assist with guest service recovery.
• Always maintain a positive attitude.
• Proactively aware of all property guests and relevant team member events.
• Supports Front Desk Agents with improving individual upsell conversion.
• Maintain a professional and courteous attitude towards all guests (internal and external).
• Anticipate guests’ needs and guest expectations.
• Supervise Front Desk Agents.
• Have schedule flexibility for a 24-hour hotel operation.
• Able to stand for long periods of time.
• LMS proficiency preferred.
• Possesses excellent guest service, communication, organization, and prioritization skills.

• Must be 18 years of age or older    
• High School Diploma or equivalent required.  
• Minimum one-year customer service experience required, prior supervisory experience preferred.  
• Previous Hotel, Room Reservations, and/or PBX experience would be a plus.  
• 4-year college degree preferred
• Union Referral

ADDITIONAL REQUIREMENTS

• Must possess excellent oral communication skills.  
• Must be able to get along with co-workers and work as a team.  
• Must present a well-groomed appearance.  
• Must be able to work any day of the week and any shift.