This role plays a key part in collaborating with various internal teams to ensure all client KYC records adhere to regulatory standards; ensuring the high-quality and timely completion of all client-level due diligence. Responsible for reviewing the data collection and verification processes to ensure all KYC records are accurate and complete before the final review by the client-facing team.
As a Client Data Manager within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience.
Job responsibilities
- Perform day to day management of a team, including coaching and providing ongoing performance feedback.
- Track performance of individual team members over time to evaluate performance, learning and capability.
- Manage own KYC Renewals book of work and oversee the process end to end
- Work closely with the Front Office and the Relationship Partner Teams and potentially direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
- Liaise regularly with the business to conduct workload planning, review status of key renewals and prioritize open requests
- Frequently interact with key stakeholders such as Front Office, Compliance, Quality Control and Relationship Partners
- Effectively address any service issues that might be escalated by either internal or external customers.
- Make decisions that are effective and well-grounded based on data, insight, and experience.
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
- Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement.
Required qualifications, capabilities, and skills
- Demonstrated ability to develop, manage, coach, and motivate teams.
- Must be flexible and adaptable to manage interim projects and processes based on the business requirements.
- Strong Knowledge of Corporate Clients KYC especially Financial Institutions and banks
- Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Non-Operating/Asset Holding Companies, Governments
- Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing.
- Strong communication and presentation skills.
- Ability to cope with change; comfort with ambiguity.
Preferred qualifications, capabilities, and skills
- Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage.
- Competent in mainframe and PC based systems, with a strong proficiency in MS Office.
- Previous people manager experience of high performing team.