Associate Director, Customer Insights & Engagement — Neuroscience

Career Areas Career Stories Join Talent Community Candidate Login English English Italiano Español Français Português Norsk Deutsch 日本語 Bahasa melayu 中文 (简体) 中文 (繁體) 한국어 ภาษาไทย Nederlands Polski Yкраїнська Hrvatski Ελληνικά Magyar čeština Türkçe Pусский Haitian עברית Brazilian Português Dansk Suomi Svenska Français (Canada) Português (Portugal) Careers Home Life at BMS Career Areas Student Opportunities Events How We Recruit Career Stories Search this site Join Talent Community Candidate Login English English Italiano Español Français Português Norsk Deutsch 日本語 Bahasa melayu 中文 (简体) 中文 (繁體) 한국어 ภาษาไทย Nederlands Polski Yкраїнська Hrvatski Ελληνικά Magyar čeština Türkçe Pусский Haitian עברית Brazilian Português Dansk Suomi Svenska Français (Canada) Português (Portugal) Single PositionView All JobsAssociate Director, Customer Insights & Engagement — NeurosciencePrinceton - NJ - USApply NowFind out how well you match with this jobUpload your resumeJob descriptionLife at BMSWorking with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position Summary:The Associate Director, Customer Insights & Engagement leads brand analytics and insight-generation for the U.S. Neuroscience business. This is fundamentally a brand analytics role: the majority of the mandate is tracking brand performance, understanding key drivers of the business, and supporting demand planning, drawing on market research as one input among several. The Associate Director works under the guidance of the Senior Director, Neuroscience Commercial Analytics & Insights, while operating with a high degree of autonomy on day-to-day insight delivery. Key Responsibilities:Own the brand analytics agenda for a Neuroscience launch brand — tracking performance against launch goals, translating volume and share movement into a clear "what's driving the number" narrative for brand leadership.Integrate and synthesize data across sources — APLD, IQVIA, Symphony/SHS, claims, specialty pharmacy/hub data, patient chart data, and BrandImpact — into a single, reliable view of brand performance.Build and maintain predictive models and performance dashboards (TRx/NBRx trending, demand planning, decile-based targeting effectiveness, patient persistency/adherence, payer mix impact) that give brand teams an early read rather than a rearview mirror.Lead quarterly and ad hoc brand performance reviews — diagnosing over/under-performance versus forecast and recommending resource reallocation across channels, segments, and geographies.Define and track the KPI framework used by brand leadership to evaluate performance — establishing metrics, targets, and reporting cadence, and evolving them as the brand matures.Commission and scope targeted primary or secondary market research where existing data can't answer the question.Map the end-to-end HCP and patient journey — from diagnosis through treatment initiation and adherence — to identify data gaps and translate findings into targeting recommendations for PSS, sales, and marketing.Partner on AI tool execution: act as the business-side partner for AI-powered analytics tools (e.g., conversational query interfaces),...