Customer Success Manager - Indaiatuba/SP

Skip to main contentJobsDashboardProfileJoin Talent NetworkSign InEnglishSingle PositionView All JobsCustomer Success Manager - Indaiatuba/SPIndaiatuba,Sao Paulo,BrazilApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID122359We work to help life advance, and we are always looking for innovative people who can contribute to our mission. How about becoming part of our team?Location: Brasil (BR) - São Paulo  - Indaiatuba  Function: Customer Experience (CA)Title: Customer Success Manager - Indaiatuba/SP - 122359 As a Customer Success Manager based at the John Deere Regional Office in Indaiatuba/São Paulo, you will lead the Customer Success strategy across Latin America, working closely with the dealer network to help customers maximize the value of John Deere solutions, technologies, and services. This role is responsible for driving customer adoption, retention, loyalty, and long-term value realization while developing high-performing teams and strengthening customer-centric capabilities throughout the region.Main Responsibilities Lead the Customer Success strategy across Latin America, aligning initiatives with organizational and business prioritiesDevelop and implement programs that drive customer adoption, engagement, retention, and loyalty through the dealer networkLead and develop Customer Success teams through coaching, talent development, and a culture of continuous improvementCollaborate closely with dealers to deliver a consistent and high-value customer experience across the customer lifecycleBuild strategic relationships with customers across different agricultural segmentsTransform customer feedback and insights into actionable improvements to processes, services, and solutionsDrive utilization and value realization of John Deere technologies and solutionsPartner with Sales, Marketing, Precision Agriculture, Customer Support, Product Management, and other business functions to achieve common objectivesMonitor Customer Success performance metrics and identify opportunities to improve engagement, retention, customer satisfaction, and business outcomesLead initiatives related to customer relationship management processes and CRM evolutionEnsure compliance with corporate policies, internal procedures, and applicable regulatory requirementsWhat Skills You Need 5+ years of experience in Customer Success, Customer Support, Commercial Operations, Customer Relationship Management, or related areasProven experience leading, coaching, and developing teamsExperience managing relationships with customers, dealers, and key stakeholdersStrong communication, influencing, and cross-functional collaboration skillsStrategic mindset with the ability to translate strategy into executionAbility to lead multicultural teams in a regional environmentFluent EnglishBachelor's degree in Business Administration, Engineering, Agronomy, Marketing, or a related fieldAbility to work from Indaiatuba, SPWhat Makes You Stand Out Intermediate or advanced Spanish proficiencyExperience leading regional or multinational teamsExperience with Customer Success frameworks focused on customer adoption, retention, and loyaltyKnowledge of digital technologies, connectivity solutions, precision agriculture, and agribusinessExperience managing Customer Success KPIs and customer value realization metricsExperience in digital transformation or technology commercialization environmentsUnderstanding of dealer network operations and developmentOur Main BenefitsVariable compensationHealth InsuranceDental PlanLife InsurancePrivate Pension PlanVision Care BenefitVaccination reimbursementCorporate UniversityTotalPassDepending on the location, on-site cafeteria, meal voucher, or food allowancePharmacy assistanceAnd moreOur Recruitment ProcessThe selection process begins with your application. For some positions, additional assessments may be required. You will have the opportunity to meet members of the team during the interview...