- Greets and welcomes customers with a smile, and takes pride in being a Caesars Team Member
- Serves as Hotel representative and customer service role model for other Team Members
- Understands, values, and supports the Caesars’ mission, vision & values
- Knows special events, promotions, and player programs
- Resolves customer issues according to the Family-Style Service model, using Service Recovery tools
- Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings
- Responsible for the accurate check-in and checkout of guests
- Ensures that all guest contact is courteous, informative, and thorough
- Ensures that Housekeeping cleans all rooms prior to issuing keys
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping
- Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization
- Maintains an operating bank, renders bills, and issues change
- Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property
- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino
- Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
- Ensures guests’ problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools
- Maintains knowledge of hotel, community, and Special Events to provide guests with superior service
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times
- High school diploma or equivalent required
- Superior customer service skills required
- Experience in data entry and dealing with the public is required
- Career interest within the hospitality field or related industry is preferred
- Computer usage skills required
- Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred
- Must be able to get along well with co-workers and work as a team
- Must be able to work a flexible schedule including nights, weekends, and holidays as necessary
- Professional appearance and demeanor required
- Strong interpersonal skills are required
- Must be able to read, write, speak and understand English
ADDITIONAL REQUIREMENTS:
- Must be able to stand for long periods
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk
- Must be able to lift and carry up to 25 pounds
- Responds to visual and aural cues.
- Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key embosser, printer, and bar encoder
- Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift