International Strategic Customer Success Manager - Belgium & the Netherlands

SwanInternational Strategic Customer Success Manager - Belgium & the NetherlandsRésumé du posteCDIParis, Amsterdam, BrusselTélétravail totalSalaire : Non spécifiéDébut : 06 septembre 2026Expérience : > 3 ansÉducation : Bac +5 / MasterCompétences & expertisesAmélioration continueSens des affairesEmpathieAptitude à résoudre les problèmesTICK+2PostulerSauvegarderil y a 14 joursPartagerSwanCette offre vous tente ?PostulerSauvegarderQuestions et réponses sur l'offreLe télétravail est-il possible pour ce poste ?Quel est le type de contrat pour ce poste ?Quelle est la date de début du contrat?Le posteDescriptif du posteSwan is looking for a Partner Success Manager to join our International Partner Management team. You can work from our Paris office (with a hybrid setup of up to 2 remote days per week) or remotely from Belgium or the Netherlands.Our mission is to provide a flawless, end-to-end partner experience. We are all about partner obsession and making sure Swan delivers the smoothest, most elegant embedded banking experience on the market.As a Partner Success Manager, you will manage a portfolio of partners throughout their journey with Swan and own daily project-run on this portfolio. You will be their dedicated project point of contact, a trusted advisor on Swan’s operations and processes, and an internal advocate ensuring every partnership runs at its full potential. Under the supervision of a Country Lead, you will work closely together to ensure seamless alignment between operational success and commercial growth.✨ Your missionYour primary mission is to ensure our partners are operationally successful with Swan - from the moment they go live to full product adoption and beyond. You own the operational run with your partners, and act as the bridge between our partners’ project teams and Swan’s internal organization, driving satisfaction, reducing friction, and building long-lasting relationships.Concretely, you will:Support new partners onboarding in implementing their operations, in particular through partner teams trainingEnsure live partners run smoothly and are able to operate autonomouslyFoster strong, trust-based relationships with partner project teamsIdentify and proactively address operational challenges before they become issuesOwn operational process improvements identified with your partners✨ Main tasksPortfolio management & partner relationsOwn a portfolio of partners; serve as their dedicated point of contact for day-to-day topics - project management, processes, operational issues, KPI reviewsRun regular calls and meetings: tackle open items, review performance, align on prioritiesBe responsible for providing timely and helpful responses to their inquiries and requests - understand their situation, find the right solution, close the loopOperational excellence & partner healthRun structured portfolio reviews, to assess operational performance, surface bottlenecks, and validate improvement roadmapsAct as an escalation point for operational issues; coordinate cross-functionally with Support, Compliance, and KYC to drive fast resolutionSpot recurring pain points and push for systemic fixes - not just one-off patchesReport on portfolio health to leadership with clear trends and concrete action plansTraining & knowledge enablementLead partner onboarding from an operational standpoint, ensuring a smooth go-live and fast path to full autonomyDesign and deliver training sessions for partner teams: support workflows, KYC processes, escalation paths, day-to-day operationsWork with Documentation, Support, and KYC to keep partner-facing resources sharp and up to dateCertify partner teams on Swan processes and run refresher sessions for new processes & operational configurationEmbedded Banking Expertise & Commercial awarenessKnow your partners’ business: monitor key metrics, read the signals, and initiate action plans before anyone asksIdentify adoption gaps or expansion opportunities in your portfolio and flag them to...