Managing Director, Japan Head of Human Resources

Human Resources (HR) plays a critical role in driving the employee experience, shaping the firm’s culture, and building a diverse and inclusive workforce. We are a strategic partner to the business—working with leaders across the firm to hire, develop, and retain the best people, and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong, and can make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

As the Managing Director, Country Head of Human Resources in Japan, you will oversee the overall HR function and partner with senior leadership to align HR strategies with business objectives. You will play a key role in creating a diverse and inclusive workplace, ensuring compliance with local laws, maintain a strong working relationship with the regulators and their associated entities and driving employee engagement. Together, we foster a work environment where our people are supported, feel like they belong, and can make an impact through their work. The successful candidate will also have responsibility for HR oversight of South Korea and Taiwan.

Job Responsibilities

• Build the end-to-end people strategy for Japan across all HR disciplines based on business priorities and the global and regional people strategy. Partner with HR Product portfolios, Servicing, and global Line of Business (LOB) Advisory to deliver this strategy.
• Build strong relationships with Japan management, Senior Country Officers, and key stakeholders globally to drive talent strategies that align to business and market challenges impacting Japan, and identify, develop, and nurture regional talent.
• Consult on a broad range of people-related topics, including employee relations, leadership development, succession planning, recruitment, compensation and benefits, organization design, employee advocacy and Diversity, Opportunity & Inclusion (DOI).
• Understand the needs of Japan and bring those to the HR product organization, and bring the full product suite and offerings back to the region.
• Own the adoption and delivery of region-based people metrics to drive business insight and actions.
• Stay current on local job market trends, benefits, implications to HR policies and processes, and competitive landscape dynamics.
• Partner with product portfolios and servicing to review critical Japan HR processes and support overall issue escalation and resolution.
• Represent the function on the various leadership/management committees across the location.
• Collaborate with regional functional leads to analyze HR processes, data, and trends in Japan, and recommend improvements.
• Lead Japan HR crisis management and high-impact business resiliency efforts, partnering with global crisis management.
• Ensure compliance with local laws and regulations, which includes working with regulators and associated entities, as necessary.
• Chair and participate in location governance committees to address HR-related matters.

Required Qualifications, Capabilities, and Skills

• Minimum 15 years of Human Resources leadership experience.
• Knowledge of multiple HR disciplines.
• Negotiation and conflict management skills—ability to mediate, negotiate, and facilitate differences among diverse stakeholders.
• Demonstrated ability to collaborate, lead, and manage teams across businesses in a matrixed environment.
• Excellent interpersonal and influencing skills, with the ability to establish strong relationships with LOB Executives, HR Business Partners, and various HR global teams.
• Excellent communication, coaching, presentation, and cultural awareness skills.
• Strategic thinker and pragmatic problem solver who can connect the dots, anticipate issues, and develop succinct recommendations and implementation plans.
• Strong analytical skills with the ability to quickly assess situations.
• Demonstrated ability to create a strong risk, control, and conduct mindset across a matrixed functional team.
• Possess a commercial mindset and demonstrated ability to manage significant change agendas.

Preferred Qualifications, Capabilities, and Skills

• Strong knowledge of Japan market and local employment law preferred.