Role responsibilities
The Technical Program Management Analyst partners with multiple technology teams to ensure integration of functions and recommends solutions for system enhancements. They also provide expertise in application support and influence strategic functional decisions.
Requirements
Candidates should have over 5 years of experience in application support or related roles, with expertise in cloud technologies and contact center applications. Strong analytical, communication, and leadership skills are essential.
Key skills
Application Support, Business Analysis, Technical Program Management, Cloud Technologies, Microservices Architectures, Java-Based Applications, Generative AI, Machine Learning, Large Language Models, IVR Systems, Project Management, Analytical Skills, Communication Skills, Leadership Skills, Interpersonal Skills, Problem Solving
Keywords
Technical Program Management, Application Support, Business Analyst, Contact Center Operations, Cloud Technologies, AWS, Azure, Microservices, Java, Generative AI, Machine Learning, Large Language Models, IVR, Chatbot, Project Management, Jira, Confluence, MS Project, PowerPoint, Excel