Associate Vice President, Business Architecture and Transformation, TD Insurance

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Insurance

Pay Details:

$145,000 - $200,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key Responsibilities:

We are seeking a dynamic and strategic leader to serve as Associate Vice President (AVP) overseeing Business Architecture, Innovation, Business Process Optimization, the TDI roadmap for AI,Automation, and Portfolio Management & Governance. The ideal candidate will bring a blend of demonstrated technical expertise, leadership acumen, and transformation experience to drive enterprise-wide initiatives.

Reporting to the Vice President, Strategy, Customer, Colleague and Performance Enablement, TD Insurance, the individual accountabilities for this role in TDI Insurance include, but are not limited to the following:

• Business Architecture
• Steward and enable the business strategy by building and maintaining a prioritized segment roadmap to deliver against the target state capability  model and/or operating model​
• Support the Customer Journeys by identifying the Features required to achieve their vision and objectives​
• Define the detailed roadmap for capabilities, research solutions (people, process, technology, data solutions etc.) and support the business by providing recommendations on how to solve for different capability needs.
• ​Define and maintain enterprise business architecture frameworks aligned with strategic goals.
• Collaborate with stakeholders to ensure architectural consistency across business units.
• Support transformation initiatives through architectural guidance and modeling.
• Business Process Optimization
• Lead initiatives to analyze, redesign, and optimize business processes for efficiency and effectiveness.
• Implement process improvement methodologies such as Lean and Six Sigma.
• Monitor and report on process performance metrics.
• Automation (Digital Workers)
• Drive the adoption and implementation of digital workers and robotic process automation (RPA).
• Identify automation opportunities across business functions.
• Ensure governance and compliance in automation deployments.
• Business Delivery of Artificial Intelligence
• Oversee the delivery of AI solutions that enhance business decision-making and operations.
• Collaborate with data science and IT teams to align AI initiatives with business needs.
• Ensure ethical and responsible use of AI technologies.
• Customer Relationship Management (Salesforce) Enablement
• Lead the business delivery and adoption of Salesforce solutions.
• Ensure Salesforce implementations meet business requirements and drive user engagement.
• Coordinate with IT and vendors for successful deployment and support.
• Business Incident Management
• Establish and manage business incident response protocols.
• Coordinate cross-functional teams to resolve incidents efficiently to protect business SLAs and productivity
• Analyze incident trends and implement preventive measures.
• Governance and Reporting
• Provide regular updates to senior leadership on progress, risks, and outcomes.
• Ensure alignment with enterprise governance frameworks and compliance standards.
• Maintain documentation and dashboards for transparency and accountability.

Qualifications:

• Minimum of 10 years of General and/or Life Insurance industry experience
• Proven experience working with senior executives and Board-level stakeholders
• P&L management expertise with strong financial acumen
• Strong analytic capability to quantitatively assess opportunity, risk and not afraid to challenge the status quo
• Has deep understanding and knowledge of the entirety of TDI's operations, P&L, products and strategic levers
• Strong understanding of AI, digital, and data-driven decisioning
• Exceptional interpersonal skills, including team‐work, facilitation and negotiation
• Strong leadership skills; Ability to influence at all levels
• Forward-looking, strategic thinker with strong problem-solving skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet