Certification Exam Proctor

Back to all rolesCertification Exam ProctorApplyJob detailsProctoringPhilippines, RemoteFull-timeAbout OffSec Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills. Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide. Excited about our mission and what we do? Apply and join us! About the JobThe Certification Exam Proctor is responsible for overseeing students attempting their certification exams. Proactive monitoring is conducted by observing students’ screens and web cameras (averaging of 6 students), and actively reporting any violation of Offensive Security Academic Policy. Proctor directly communicates with students, for any inquiries regarding the proctored exam, through live chat. This job involves quiet but vigorous monitoring of exams 24 hours a day, 7 days per week. Proctors will work five days per week, with a scheduled eight-hour shift and a 30-minute paid lunch break.Duties and responsibilitiesFacilitate start of exams by following established procedures and protocols, handling an average of six (6) exams/students per hour.Conduct identity verification of students taking proctored exams.Conduct security checks by scanning the room, table, and other areas near the student’s exam workstation at the start of the exam and each time a suspicious activity is noted, which is not visible to the camera.Log exception events during the student exam process including breaks, departures from the room, naps, etc.Report any and all abnormalities/suspicious student activities noticed during the exam following established procedures, to uphold the integrity of all Offensive Security certifications.Follow established guidelines for system updates when a student fails to show up for an exam.Escalates any system or connectivity issues during the exam to the Student Administrator/Student Success Technical Support teams.Maintain a high attention to detail, with the patience and ability to watch students taking a multi hour exam, even at times where student activities may appear to be minimal.Contributes to overall project success and supports other assigned tasks as necessary.ISO 17024The employee shall perform all duties and responsibilities in alignment with the requirements of ISO/IEC 17024:2012. This includes adhering to the certification body's policies and procedures, maintaining the necessary competence for their role, and upholding principles of impartiality, confidentiality, and integrity throughout all certification activities. The employee is responsible for contributing to the development, implementation, and continuous improvement of the certification process as per the standards specified in ISO/IEC 17024. QualificationsStrong written English language skills and the ability to communicate through live chat and document required reports in English.Previous experience in chat-based customer support is required.College level of any course ideally with IT disciplinePrevious experience in IT administration is a plusExcellent typing skillsNeeds to be very flexible in terms of scheduleAbility to navigate and troubleshoot web-based programs, webcam, and microphoneAbility to multi-task and communicate effectivelyA positive attitude and a sharp eye for detailComfortable working in a repetitive task jobHighly ethical with a sense of doing the right thing and recognizes the importance of a...