Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Information System Executive, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Provide day-to-day support for all internal hotel IT systems, users & guests, minimizing any system outages.
- Handle, efficiently and completely, IT issues that arise.
- Maintain excellent product knowledge and apply it to deliver full system benefits.
- Record all issues that arise and inform of any issues that need further attention.
- Communicate with the hotel Duty Manager & Sales & Catering Team to respond to any Guest-related IT requirements.
- Identify current and future system needs and provide solutions for the identified needs.
- On Support Call 24/7, assist Hotel user and Guest-related IT matters.
- Assist user departments in conducting training on the various computer applications to be installed in the hotel.
- Assist in preparing training schedules and coordinates closely with user departments to maximize training sessions.
- Perform system maintenance and daily backup / offsite backup for all internal hotel IT systems.
- Support systems such as Point of Sales (POS), Property Management System (PMS), HR, Payroll, Accounting, Inventory, IPTV & PABX Systems.
- Assist Cluster Information System Manager in ensuring information system policies and procedures are carried out.
- Adhere to hotel’s safety policies, emergency rules and procedures.
- Perform any other reasonable duties assigned.
- The Management reserves the right to make changes to this job description if necessary.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Diploma in Computer Science, Information Technology, or a related discipline, or equivalent relevant experience.
- Relevant professional certifications (e.g., CompTIA, Cisco, Microsoft) are an advantage.
- Proven experience in IT management or a similar role. Experience in the hospitality industry is preferred.
- Strong knowledge of network and system administration, cybersecurity, and database management.
- Good understanding of IT infrastructure, including networks, databases, business applications, and software development methodologies.
- Experience supporting hospitality systems or similar hotel management applications.
- Ability to troubleshoot, maintain, and support hotel operational systems and integrate them with the wider IT infrastructure.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.