Senior Staff Software Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Staff Software EngineerFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionWe are looking for a  software engineer and technical lead with deep software design and architecture skills, excellent coding ability, and the technical judgment to build reliable production systems at enterprise scale.ServiceNow's core platform is built on a powerful and highly scaled Java service that supports some of the world's largest enterprise workflows. In this team, we are extending that platform with modern Python and Java microservices that complement the main platform architecture and enable new AI-native capabilities. These services are designed to run in Kubernetes-based environments while integrating deeply with the broader ServiceNow platform.We are focused on production-grade services that bring together enterprise data, AI model integrations, scalable APIs, evaluation workflows, and reliable deployment patterns. You will own the design, development, and operation of containerized backend services running in Kubernetes environments. You will apply strong distributed systems and production reliability judgment to build scalable, maintainable services, and you will lead technical design across ambiguous, high-impact problem spaces.Experience working on AI, GenAI, ML-powered, or data-intensive products will help you be especially successful in this role.ResponsibilitiesDesigning, architecting, and implementing Java and Python microservices deployed on KubernetesDesigning APIs, service boundaries, data models, and integration patterns for AI-enabled productsBuilding reliable distributed systems that handle concurrency, queueing, retries, fairness, backpressure, and failure recoveryIntegrating frontier AI SDKs such as Anthropic, Google, and OpenAI into production software systemsApplying prompt engineering, structured outputs, model evaluation, and production observability to GenAI use casesPartnering with research, product, security, and infrastructure teams to ship enterprise-grade servicesRaising the engineering bar through architecture reviews, code reviews, mentoring, and technical directionQualificationsTo be successful in this role, you have:8+ years of professional software engineering experience, with strong fundamentals in data structures, algorithms, distributed systems, APIs, and backend service designExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)Demonstrated experience as a technical lead, Staff Engineer, or equivalent senior individual contributor responsible for architecture, technical direction, code quality, and mentoringStrong backend engineering skills in Java, Python, or equivalent with hands-on experience designing, building, and operating production servicesHands-on experience building or operating containerized applications deployed in Kubernetes, OpenShift, or similar orchestration environmentsExperience designing scalable APIs, asynchronous processing systems, queues, event-driven services, or data-processing...