C.H. Robinson is looking for a Logistics Representative in Monterrey. In this role, you’ll make a direct impact on our success by helping connect customers with transportation solutions, ensuring freight moves efficiently and supporting exceptional service across the supply chain.
As a Logistics Representative, you will build and manage relationships with carriers, coordinate shipment execution, and solve transportation challenges in a fast-paced environment. You’ll work to optimize capacity, drive operational excellence, and deliver value to customers through proactive communication and problem-solving. Your contributions will help keep supply chains moving while supporting business growth and customer satisfaction.
Ready to launch your career in logistics? Apply today and join a global team where your ideas, drive, and customer-focused mindset can make a meaningful impact.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Ensure Transportation arrangements are made for shipments by the following:
- Monitoring customer load board and information flow in the Transportation Management System
- Maintaining any team mailboxes
- Performing relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct CHR systems trainings to external CHR customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
- Act as a resource and support for peers when needed
- Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High School Diploma and/or GED
- Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 1 year of prior experience working with and troubleshooting information systems
- Ability to work flexible schedule on occasion, including overtime hours when requested
- Ability to travel up to 5% (domestic and/or international)
- Fluent in English and Spanish
Preferred:
- Bachelor’s degree from accredited college or university
- Excellent customer service skills
- Proficient in Microsoft Office Suite of programs
- Ability to present to a variety of audiences
- Strong written and verbal communication skills
- Ability to think critically, analyze data and solve problems quickly and accurately
- Ability to work in a team oriented and fast-paced environment
- Ability to prioritize and handle a variety of tasks
- Continuous improvement mindset
- Ability to adapt to an ambiguous and changing environment
- Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
- Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.