Senior Business Travel Consultant - Spanish speaking

Senior Business Travel Consultant - Spanish speaking LocationEdinburghAddressEdinburghEmployment TypeFull timeDepartmentCustomer CareAbout UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.Visit www.perk.com to learn more.About the RoleWe are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.What Success Looks LikeDelivering a seamless, proactive, and anticipatory experience for Executive and VIP travellersActing as a trusted advisor, not just a booking agentManaging highly complex, often last-minute travel changes with calm professionalismConsistently achieving strong CSAT while meeting productivity and efficiency expectationsDemonstrating excellent ownership, judgement, and accountability in every interactionWhat You’ll DoEnd-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requestsProviding expert recommendations aligned to traveller preferences, company policy, and duty of careHandling urgent and high-impact travel disruptions with speed, empathy, and precisionManaging multiple channels (phone, chat, email) in a fast-paced Executive Care environmentBalancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherenceBuilding long-term relationships with Executive travellers through consistent, high-quality serviceCollaborating closely with peers to maintain a high-performance, elite service cultureWhat We’re Looking ForEssential:Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)GDS experience (Amadeus, Sabre, Galileo or similar)Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSATExceptional communication skills with a polished, confident, and discreet styleAbility to remain calm, decisive, and solutions-focused in high-pressure...