Business Operations Analyst II - CX Optimization

Skip to main content Business Operations Analyst II - CX Optimization EchoStar Corporation Englewood, CO Apply Join or sign in to find your next job Join to apply for the Business Operations Analyst II - CX Optimization role at EchoStar Corporation Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Business Operations Analyst II - CX Optimization EchoStar Corporation Englewood, CO 2 hours ago Be among the first 25 applicants See who EchoStar Corporation has hired for this role Apply Join or sign in to find your next job Join to apply for the Business Operations Analyst II - CX Optimization role at EchoStar Corporation Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Company SummaryEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.Department SummaryOur Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.Job Duties And ResponsibilitiesCandidates must be willing to participate in at least one in-person interview.As a Business Operations Analyst on the Pay TV Stability and CX Optimization team, this role is responsible for the stability and success of software updates and product launches. Acting as an internal consultant and strategist, you will work cross-functionally with Product and Engineering teams to simplify business processes, reduce customer effort, and ensure seamless releases. This person will leverage data-driven insights to monitor key performance indicators (KPIs), identify trends, and drive action items that improve agent performance, ensuring support teams are empowered with the tools and information necessary to provide a stable, high-quality customer experience.What Success Looks Like (Objectives)Serve as SME for Direct Broadcast Satellite, set-top box technology, and wireless/wired signal paths, leading enterprise-level troubleshooting and long-term resolution of complex system issuesLeverage data, symbolic reasoning, dashboards, and alarming systems to diagnose root causes,...