Operations Analyst

Operations AnalystAbout OnescreenOnescreen is the modern platform for out-of-home advertising — making it easier for brands and agencies to plan, buy, and measure OOH campaigns across thousands of vendors and formats. We move fast, operate lean, and hold ourselves to a high standard on every campaign we run.About the roleWe’re looking for an Operations Analyst to join our Media Operations team in Boston. This is a hands-on execution role — you’ll be the operational engine behind every campaign we run, from the moment an IO is signed to the final delivery of assets to the client.You’ll work closely with the Customer Success team throughout every campaign, serving as the execution arm that ensures what was promised to the client actually happens — on time, accurately, and without the CS team having to chase. You’ll also manage relationships with vendors, photographers, and internal stakeholders across multiple concurrent campaigns.You’re the person who catches the spec error before it becomes a missed install. You’re the one who follows up with the vendor before anyone has to ask. You keep things moving. This role sits at the intersection of process, communication, and execution. If you thrive in an environment where no two days look the same and you take pride in running a clean, organized operation — this is for you.What you'll doCampaign ExecutionOwn the end-to-end campaign lifecycle from IO signing through final asset deliveryBuild and maintain campaign folders in Google Drive — specs, examples, creative uploads, POP shells — per line item and formatGenerate and QA insertion orders before they go to clients; ensure all details are accurateSubmit creatives to vendors before drop-dead dates and confirm receiptVendor ManagementSend and manage booking requests across all vendors on a campaignCross-check vendor contracts against internal grids — unit IDs, flight dates, costs, SOV%Collect, white-label, and organize specs and example images from vendorsFollow up proactively to confirm launches, collect POPs, and resolve any issuesLaunch Day & Post-LaunchConfirm every campaign is live on launch day — and flag anything that isn’t immediatelyCollect and review beauty shots and sizzle reels from vendors and hired photographers/videographersDeliver final assets to CS within SLA so the client gets them on timeTrack and document issue resolution end-to-end in HubSpotProcess & OperationsFollow and maintain SOPs for every step of the campaign lifecycleKeep HubSpot deal records current throughout the campaignIdentify repetitive tasks and work with the team to automate or systematize themSupport onboarding calls and coordinate with CS on any ops-related client questionsExplore and apply AI tools to automate or streamline repetitive workflows across campaign management, file organization, and vendor communicationBring ideas to the team on where technology can save time and reduce manual effortWhat we're looking forExperience in operations, campaign management, or project coordination — whether through internships, co-ops, coursework, or early career rolesProven ability to manage multiple concurrent projects with competing deadlinesStrong written communication skills — clear, professional, and timelyHighly organized with strong file management and process disciplineComfortable working across tools: HubSpot, Google Drive, SlackNice to have:Experience in OOH, media, advertising, or marketing servicesFamiliarity with automation tools (Zapier, Make, or similar)Experience coordinating with photographers or videographersComfortable with DocuSign and contract workflowsBasic design skills (Canva or similar) for formatting client-facing documentsFamiliarity with AI tools (ChatGPT, Claude, Notion AI, or similar) and a comfort with incorporating them into day-to-day workWho you areYou’re proactive, not reactive — you anticipate what’s needed before someone asksYou stay organized when things get busy, not despite itYou communicate clearly with external...