Director of Operations, Warehouse & Fulfillment

Rare CandyDirector of Operations, Warehouse & Fulfillment LocationDallas, TexasEmployment TypeFull timeDepartmentOperationsLocation: Dallas-based, or able to spend at least 3 weeks per month in Dallas to start. This is a hard requirement.Compensation: Competitive startup comp and meaningful equity upsideDepartment: OperationsReports to: CEOAlso posted as: VP of Operations · Head of Operations · Head of Fulfillment · Director of Supply ChainAbout Rare CandyRare Candy is revolutionizing the $25 billion trading-card industry as the only community marketplace 100% dedicated to TCGs. Collectors use our AI-powered card scanner, data-rich collection tools, and jaw-dropping drops to buy, sell, rip, and showcase Pokémon, MTG, Lorcana, One Piece, and more. We've hit 10x revenue growth over the last 6 months, the business is highly profitable, and we're building the team to take this from a great product to a category-defining one. We're a 10-person team moving fast and looking for the next set of TCG-obsessed rock stars to join our team.The RoleWe're hiring our first Director of Operations to own end-to-end warehouse and fulfillment operations, ensuring hundreds of thousands of cards reach collectors' hands this year.You'll own the physical operation top to bottom: strategy, KPIs, staffing, security, insurance, and throughput. And you'll be the CEO's thought partner on the biggest operational question facing us: how we build fulfillment infrastructure for the next phase of the business.You'll own floor execution, the team, KPIs, processes, security posture, and the recommendation on when to build in-house, partner, or buy as we expand our fulfillment operations.If you've built a high-value warehousing & fulfillment operation from the ground up, know how to scale up operations rapidly, and you get energized by a fast, scrappy environment where you figure things out instead of waiting for a system to be handed to you, this is your role.What Success Looks LikeFirst 30 days: You step into a live operation, quickly diagnose the real processes and operational load the team is carrying today, and ship immediate changes that visibly lift the team's efficiency and output. You earn the floor's trust fast.By day 90, you and the CEO have co-owned a clear recommendation on our fulfillment infrastructure, whether in-house, partner-vault, or hybrid, backed by a long-term operations roadmap that leadership buys into.By the end of year one, the operation reliably handles high-tens-of-thousands of orders per month against several million dollars of revolving inventory, with no slip in accuracy or turnaround time. You've grown the warehouse team from a handful of people to 40 or more, improved efficiency and customer satisfaction, and established the security and insurance posture that a high-value collectibles operation demands.What You'll DoOwn the operation end-to-end: pick, pack, ship, receive, store. Set the standards, hit the targets, and treat fulfillment quality as part of the product, not a cost center.Set and hit the KPIs: throughput, ship accuracy, cost per shipment, turnaround time. Define what good looks like, then deliver it.Build and lead the team: grow the warehouse team from a handful to 40 or more, design the staffing and shift model for serious volume, and develop the leaders underneath you.Co-own infrastructure strategy: partner with the CEO to assess build versus partner, capacity planning, and the long-term operations roadmap. Bring a real point of view and the ability to back it up.De-risk the operation: own the security and insurance posture for a high-value collectibles inventory worth tens of millions of dollars.Solve it yourself: operate with high agency. Learn new tools fast, build your own solutions, and unblock your team without routing every problem through engineering.A Day in Your Life at Rare CandyYou start on the floor, not at your desk. You walk the operation, check yesterday's accuracy and turnaround numbers, and spot...