Overview
Job Summary: Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.Works as part of the Patient Access team to schedule patients for outpatient tests and procedures by phone. Verifies and enters demographic, insurance, pre-certification and medical necessity information. Coordinates with patients, physician(s), physician office staff and other hospital employees to maintain accurate, up to date schedules, which minimize clinical downtime while emphasizing customer satisfaction. Maintains a high level of accuracy and completes all patient interactions within designated timeframe.
Responsibilities
Key Responsibilities / Essential Functions 1. Accurately identifies patient records using 2 patient identifiers.2. Schedules patients for correct test at correct facility3. Schedules patients promptly and efficiently 4. Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data.5. Accurately relays prep / arrival times and directions to facilities6. Performs all scheduling functions with minimal supervision or guidance7. Provides excellent customer service and service recovery when needed.8. Prioritizes multiple simultaneous customer / physician / staff requests.9. Successfully complete all mandatory training 10. Responsible for managing personal time and attendance, notifying supervisor immediately of issues11. Responsible for knowledge of all pertinent policies and procedures12. Utilize AIDET and HEATT to problem solve with patients, visitors, co-workers, and staff from other departments. Key Talents1. Should possess a drive to be TEAM ORIENTED.2. Should possess strong ETHICS with a clear understanding of right and wrong which guides actions.3. Should possess SELF DISCIPLINE. 4. Should possess the disposition of RESPONSIBILITY, assuming personal accountability for work and actions.5. Should be a PROBLEM SOLVER, able to think things through with incomplete data.6. Should possess EMPATHY, able to relate to the feelings and perspectives of others.7. Should possess INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences.8. Should be PERSUASIVE, able to persuade others in a logical manner.9. Should possess a desire for COMPETENCE, a need for expertise or mastery. 10. Should be DETAIL ORIENTED.Qualifications
Education Required
· High School diploma/GED required.
Education Preferred
· Post secondary education preferred.
Experience
· Two to Three years in customer service/ public relations role preferred.
· Will consider two years of previous work experience in other fields.
· Previous experience with automated telephone equipment and multi-line telephone desired.
· Medical Terminology and previous scheduling experience desired.
Additional Skills/Abilities
· Excellent verbal and written skills required.
· Must possess ability to work in a fast-paced environment with a positive attitude.
· Must demonstrate effective time management skills.
· Must demonstrate efficiency and organizational skills with the ability to multitask.