Senior Database Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Database EngineerFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionThis position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role includes on-call rotation responsibilities. Team:Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external).  The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.What you get to do in this role:Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on HyperscalerOwn complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scaleDevelop observability and automation to prevent recurrence of critical issuesInfluence infrastructure decisions that shape our multi-tenant cloud platformMentor and collaborate with engineers across operations, support, and developmentQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.5+ years of experience supporting or testing large scale web-based distributed applications5+ years of experience on multiple relational databases (especially on Postgres database)The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solutionUnix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actionsStrong problem-solving and analytical skills with an aptitude for learning new technologiesAnd most importantly, eagerness to learn everything about the ServiceNow PlatformDesired Skills:  Experience...