Cluster Groups, Conference and Events Coordinator

Exceptional Hospitality Starts with You

The Hilton London Canary Wharf is a modern, full-service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic Park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland. 

A WORLD OF REWARDS

• Annual Salary of £27,966.12 
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Free and healthy meals when on duty

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

The role will be responsible for the GC&E function of 2 hotels – Hilton London Canary Wharf and Hilton London Tower Bridge.

As GC&E Coordinator, you will provide administrational controls and processes for the hotel
including, but not limited to, commission handlings, billing, purchase orders, reporting, auditing, ecommerce
activities and administrative tasks.

 

Here's what you'll do during a typical day:

• Ensure strong financial management and maintain robust controls for Commission Processes.
• Liaise with the C&E Sales and Reservation teams to monitor and control the accuracy of data recorded
  in Delphi.
• Delphi reports – as directed by GCE Director or Cluster Commercial Director.
• Ensure Property Management System is current and accurate for Commissionable Rates.
• Prepare Month end accruals for the accurate provision of Unpaid Commission.
• Deal with all incoming enquiries and correspondences of from clients, guests, companies and/or agents
  in regards to their billing/commission, whilst following established company and hotel policies.
• Office Stationary tracking and ordering.
• Look after various audit administrations, such as QA, Health & Safety, etc.
• Birchstreet Handling (e.g. Purchase Orders).
• Client Giveaway Items & Merchandise Handling (e.g. ordering stock, liaising with relevant departments,
  updating tracker)
• Maintain a high level of product knowledge about the hotel and local area.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.