Engagement Manager - EMEA

LoginSign Up for FreeJob listing>Job detailsEngagement Manager - EMEAFull-Time|BangaloreApply for this roleJob Description‍🌐Location: Bangalore . 💼Job type: Full time . 🏢Work from: Office . ⏱️Work Time: 2 pm - 11 pm‍Position OverviewThe Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journey—from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention.The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value.‍‍Key Responsibilities :‍Customer Engagement & OnboardingOversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals.Onboard new customers, communicate platform functionality, and provide updates on new features.Ensure seamless platform adoption and customer satisfaction.Product Expertise & ImplementationDevelop an in-depth understanding of the Tracxn platform and product offerings.Educate customers on platform capabilities and best practices.Drive the execution of customer engagement initiatives and projects.Relationship & Retention ManagementBuild and maintain strong relationships with customers, ensuring their requirements are met.Identify key reasons for customer churn and implement strategies to prevent it.Collaborate with internal teams (Analyst, Finance, and Legal) to streamline customer engagement processes.‍What We Are Looking For?2 - 5 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment.Excellent written and verbal communication skills with Phone and email etiquettes to effectively address customer queriesHave "Customer Empathy" - ability to identify and understand a customer's situation and motivesThorough understanding of customer lifecycle processes in a B2B SAAS companyShift Timings: EMEA (2:00 pm - 11:00 pm shift)‍What You Can Expect at Tracxn?Meritocracy-driven, transparent culture—no office politics.Work with like-minded, intellectually curious professionals.High-paced learning environment with continuous mentorship to help you achieve your peak potential.CompanyAbout usOur InvestorsProduct ReleasesNews and Press ResourcesInvestor RelationsODR PortalTerms of UsePrivacy PolicyCookie PreferencesGDPRFAQsCareersCustomersVenture Capital FundsPrivate Equity FundsAccelerators and IncubatorsInvestment BanksCorporate InnovationCorpDev and M&A TeamsStartup FoundersJournalists and PublicationsUniversitiesGovernment AgenciesBanks and NBFCsCustomer testimonialsExplore TracxnDiscover interesting listsSector ResearchOfferingsSearch for Indian Legal EntityInsights by TracxnOur CollaborationsQuick LinksSchedule DemoGet in touchSee Pricing Plans© 2025 Tracxn Technologies Limited. All rights reserved. Registered Office: L-248, 2nd Floor, 17th Cross, Sector 6, HSR Layout, Bengaluru, Karnataka 560102. CIN: L72200KA2012PLC065294.Investor Grievances & Compliance: Megha Tibrewal, Company Secretary & Compliance Officer | Email: compliance-officer@tracxn.com | Phone: +91-9036090116