Sea Logistics Operational Care Supervisor, Export

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Apply now to lead operational care team to drive process and cost efficiencies, deliver service excellence, and build strong carrier and vendor partnerships.

How you create impact

Operational Excellence & Execution

•    Drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Customer Care Location (CCL) to establish and strengthen operational relations with customers.
•    Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, aiming for a consistent delivery against the customer promise
•    Regularly meet with CCL management to identify and address gaps in existing processes, ensuring a positive customer experience
•    Oversee production expense monitoring and ensure a thorough understanding of the Profit & Loss statement
•    Ensure high-quality handling of export shipments in accordance with operational standards and customer expectations.
•    Oversee and handle day-to-day export shipment, ensuring documentation accuracy, coordination, and communication flow is seamless.
•    Monitor daily operations to identify issues, resolve day-to-day operational challenges and escalate critical issues as needed to ensure proper and timely resolution and ensure smooth end-to-end shipment handling.
•    Own and continuously improve OCC processes to increase productivity, cost efficiency, and lean operations.
•    Anchor system utilization and support enhancement of OCC core systems and digital tools.

People Management
•    Provide leadership and direction to OCC export team to ensure consistent delivery of operational performance. 
•    Conduct regular “anytime conversations” to track performance, development goals, and team engagement. 
•    Lead daily and weekly stand-up meetings to align priorities, address bottlenecks, and ensure strong team communication.
•    Lead Team Leaders in supporting OCC Expert and Specialist teams to improve workflows and reduce waste with the process and systems team
•    Facilitate skill updates and participation in training programs for team members 
Customer & Stakeholders Collaboration
•    Ensure effective communication with customers at the shipment level to provide timely updates and resolve any operational concerns.
•    Work closely with CCL, Sales, and other internal teams to support customer development for both new and existing business.
•    Collaborate with Overseas counterparts for green-light approvals, shipment handling requirements, and escalation management.
•    Coordinate with OKAM for key account shipment-level support.

Vendor & Partner Management
•    Build and manage relationships with carriers, vendors, and service providers to ensure compliance with Service Level Agreements (SLA) and Global Partnership Rules (GPR). 
•    Monitor supplier performance and drive proactive management to maintain service quality.
•    Assist in the selection and onboarding of suppliers 
•    Help define and monitor Service Level Agreements (SLA), addressing performance issues as needed

What we would like you to bring

• Minimum 5 years of experience in Sea Logistics, including at least 2 years in a leadership or supervisory role.
• Fluent in English, with strong verbal and written communication skills.
• Proven ability to perform effectively in a fast-paced, high-pressure environment.
• Flexible and adaptable to varying work schedules to support international stakeholders and global operations.

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others
• Annual Wage Supplement (AWS)
• Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.