Workplace Solutions - Technical Trainer - Equity Share Plan Products & Systems

Technical Trainer - Equity Share Plan Products & Systems. 

Role summary 
The technical trainer designs and delivers role-based training for equity share plan products and the systems that support plan administration. The role partners with Product, Operations, Technology, Risk/Controls, and Client Service teams to ensure training content is accurate, compliant, and aligned to production processes. 

Role responsibilities: 
• Deliver instructor-led and virtual training for new hires and existing staff across equity plan administration and supporting platforms. 
• Build structured learning paths (onboarding, role proficiency, release training, refresher training) with clear objectives and assessments. 
• Train on core workflows within equity plan administration systems. 
• Support training for system releases inclusive of calendar and team communications. 
• Ensure training content aligns and is maintained to documented procedures. 
• Coordinate with SMEs to validate content and keep materials current. 
• Gather feedback, analyse training effectiveness, and iterate content to close performance gaps. 

Core skills & competencies: 
• Instructional design: learning objectives, lesson plans, assessments, and measurable outcomes. 
• Strong facilitation: clear communication, confident delivery, and ability to handle live Q&A. 
• Technical aptitude. • Documentation discipline: producing clear, step-by-step materials and maintaining change history. 
• Collaboration: effective partnering with SMEs, Product, Tech, and Operations. 
• When needed support future-focused client-facing training on platform administration. 

Qualifications: 
• Bachelor’s degree or equivalent practical experience. 
• Minimum 2 years’ experience in one or more of: technical training, operations enablement, product support, equity plan administration. 
• Experience creating training materials (job aids, guides, LMS modules, knowledge articles) and delivering live training. 
• Willingness and capacity to travel across all three regions (US/EMEA/APAC) to support training delivery (including client training) as required.