Client Experience Manager - Ingressotek
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Manager - Ingressotek based in the United States.
This role sits at the center of high-impact live event operations, where client success and on-the-ground execution come together in fast-paced, high-stakes environments. You will own a portfolio of client engagements from planning through execution, ensuring seamless delivery of advanced security screening and entry solutions at major events across the country and internationally. Acting as both the primary client contact and the operational lead onsite, you will coordinate contractor teams, manage technical systems, and oversee real-time event execution. The position requires a strong balance of client-facing relationship management and hands-on operational leadership in dynamic, real-world conditions. You will be expected to think quickly, lead confidently, and maintain control in environments where timing and precision are critical. This is a highly mobile role offering significant exposure to large-scale events and complex operational deployments.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Manager - Ingressotek based in the United States.
This role sits at the center of high-impact live event operations, where client success and on-the-ground execution come together in fast-paced, high-stakes environments. You will own a portfolio of client engagements from planning through execution, ensuring seamless delivery of advanced security screening and entry solutions at major events across the country and internationally. Acting as both the primary client contact and the operational lead onsite, you will coordinate contractor teams, manage technical systems, and oversee real-time event execution. The position requires a strong balance of client-facing relationship management and hands-on operational leadership in dynamic, real-world conditions. You will be expected to think quickly, lead confidently, and maintain control in environments where timing and precision are critical. This is a highly mobile role offering significant exposure to large-scale events and complex operational deployments.
Accountabilities:
- Own and manage a portfolio of client accounts, serving as the primary point of contact across the full engagement lifecycle.
- Lead onsite contractor teams, including training, deployment, task coordination, and performance oversight during live events.
- Translate client requirements into detailed operational plans, including staffing models, equipment setups, and crowd flow strategies.
- Oversee setup, calibration, troubleshooting, and breakdown of screening and entry systems, ensuring reliable performance in the field.
- Conduct onsite event execution, including walkthroughs, briefings, incident management, and post-event debriefs.
- Build and maintain strong client relationships, identifying opportunities for expansion and long-term partnership growth.
- Document operational insights, performance outcomes, and lessons learned to improve future deployments and internal playbooks.
- Represent the organization professionally at all client interactions, site visits, and live event environments.
- 3–6 years of experience in event operations, client services, venue management, security operations, or similar hands-on field roles.
- Demonstrated ability to own projects or responsibilities end-to-end and deliver measurable outcomes.
- Strong comfort working in field environments, on-site at events, and in physically active operational settings.
- Excellent communication skills, with the ability to engage both senior clients and operational teams effectively.
- Strong technical and mechanical aptitude with willingness to work directly with equipment and field systems.
- Proficiency in Google Workspace tools, particularly Google Sheets.
- Valid passport and willingness to travel extensively (up to 75% domestic and international, including weekends).
- Ability to pass background checks and handle sensitive client and security-related information with discretion.
- Comprehensive medical, dental, and vision insurance with multiple plan options.
- Health savings and flexible spending accounts (HSA, FSA, Dependent Care FSA).
- Employer-paid life and AD&D insurance, plus access to employee support programs.
- 401(k) retirement plan with 3% employer match and regular enrollment opportunities.
- Unlimited paid time off to support work-life balance.
- Exposure to major live events and advanced security technologies across global venues.
- Strong career progression opportunities into senior and director-level roles within a scaling organization.
- Competitive compensation package including base salary and annual performance bonus ($75,000–$95,000 range).