Senior Customer Business Manager CVS, Haircare

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

JOB PURPOSE
Customer Development (CD) is what we call our Sales organization at Unilever. CD works closely with customers to pioneer new product execution, build categories, and deploy best-in-class retail and shopper capabilities.
The Customer Business Manager (CBM) develops sustained business relationships and drives profitable sales volume for Unilever Hair portfolio at CVS. The CBM will exceed profitable volume and share goals while improving return on holistic customer investment, in line with joint business plan targets, customer and brand strategies.

The CBM will improve in-store and online presence by leading brilliant execution across the extended team of Shopper Marketing, Category Management, Customer Strategy & Planning, Finance, Business Development, and Supply Chain. This role will also have a unique opportunity to drive omni-channel initiatives with CVS alongside the broader team.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• You’re a born leader: Lead the multifunctional effort with customer counterparts; develop and execute joint business plans; manage NSV and trade investment. Coach and help develop WL1C talent, including sales analysts and ACBMs.
• You’re a strategy guru: Customize corporate marketing and merchandising programs to win with CVS.
• You love to win and have fun doing it: Drive strategic relationships and accelerated growth while operating within approved Trade Marketing parameters and driving trade investment efficiency.
• You’re a dot connector: Routinely interface with multiple internal and external stakeholders; balance individual customer needs while ensuring total market integrity.

WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications

• Undergraduate degree is required.
• 7+ years of Customer Business Manager experience required; account management/customer management experience within CPG is a must.
• CVS, Hair, Skin, or Personal Care category experience is a plus.
• Trade Marketing and Category Management experience is a plus.
• Working knowledge of omni-channel and eCommerce capabilities.
• Working knowledge of Unify IRI, Evergreen Trade Management, and customer POS data sets is strongly desired.
• Skilled in verbal and written communications.
• Able to effectively relate with multiple levels of management, both internally and externally.
• Strategic thinker who can work effectively and collaboratively while managing complexity and time-management challenges.
• Strong relationship-building and relationship-management skills.

Leadership

• You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other while delivering quick wins.
• You are responsible for your own results and, as a manager, motivate others to deliver with passion while creating an inclusive and engaging climate around you.
• You balance challenge with support and coaching. You understand the wider business context and are emotionally intelligent enough to motivate people to deliver what is needed.

Pay: The pay range for this position is $119,400 to $179,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. 

Bonus: This position is bonus eligible. 

Long-Term Incentive (LTI): This position is LTI eligible. 

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. 

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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

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