This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Success Manager based in the United States.
This role offers the opportunity to build meaningful partnerships with enterprise clients while helping expand access to personalized healthcare solutions.
You will serve as a trusted advisor to organizations, guiding them toward stronger engagement, measurable outcomes, and long-term success.
The position combines relationship management, strategic consulting, and operational execution in a fast-growing digital health environment.
You will collaborate closely with teams across sales, product, operations, engineering, and care to deliver exceptional client experiences.
This is a high-impact role for someone who thrives on building relationships, turning data into insights, and creating scalable client success strategies.
As an early member of the client success function, you will help shape processes, best practices, and the future of enterprise partnerships.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Success Manager based in the United States.
This role offers the opportunity to build meaningful partnerships with enterprise clients while helping expand access to personalized healthcare solutions.
You will serve as a trusted advisor to organizations, guiding them toward stronger engagement, measurable outcomes, and long-term success.
The position combines relationship management, strategic consulting, and operational execution in a fast-growing digital health environment.
You will collaborate closely with teams across sales, product, operations, engineering, and care to deliver exceptional client experiences.
This is a high-impact role for someone who thrives on building relationships, turning data into insights, and creating scalable client success strategies.
As an early member of the client success function, you will help shape processes, best practices, and the future of enterprise partnerships.
Accountabilities:
- Build and maintain trusted relationships with enterprise stakeholders, including HR leaders, benefits teams, wellness professionals, and medical executives.
- Act as a strategic advisor by understanding client goals and translating business objectives into successful partnership outcomes.
- Drive program utilization, engagement, adoption, and ongoing value realization across client accounts.
- Deliver data-driven business reviews, using performance insights and engagement metrics to provide recommendations and demonstrate impact.
- Manage renewals and identify opportunities for account growth and expansion.
- Proactively identify client challenges, resolve issues quickly, and ensure a high level of satisfaction.
- Partner cross-functionally with sales, product, operations, engineering, and care teams to improve the client experience.
- Develop client success playbooks, processes, and best practices to support the growth of the function.
- Manage multiple client relationships and projects while maintaining organization, responsiveness, and attention to detail.
- Travel approximately 20–30% as needed to strengthen client relationships and support in-person engagement.
- 7+ years of experience in enterprise client success, account management, or strategic partnerships, ideally within digital health, benefits, healthcare, or related B2B2C environments.
- Proven track record managing complex client ecosystems while driving retention, renewals, adoption, and expansion.
- Strong relationship-building skills with the ability to communicate effectively with both operational contacts and executive-level stakeholders.
- Ability to transform engagement data, outcomes, and business metrics into clear insights and compelling client narratives.
- Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously.
- Entrepreneurial mindset with the ability to operate as a hands-on contributor while helping build scalable processes.
- Strong problem-solving abilities, adaptability, and comfort working in a fast-paced, remote environment.
- Genuine empathy and understanding for individuals navigating chronic health challenges, particularly autoimmune conditions.
- Curiosity, humility, and a willingness to learn, experiment, and approach challenges with an open mindset.
- Experience working in digital health, healthcare technology, or chronic condition management.
- Experience building a client success function from the ground up at an early-stage company.
- Experience working in a startup environment with evolving processes and responsibilities.
- Competitive base salary range of $130,000–$150,000, depending on relevant skills and experience.
- Meaningful equity participation opportunities.
- Comprehensive benefits package.
- Fully remote work environment.
- Annual company retreat and opportunities to connect with teammates in person.
- Opportunity to work with a mission-driven team focused on improving healthcare experiences.
- Collaborative culture that values ownership, growth, and meaningful impact.
As a Senior Client Success Manager, you will own strategic client relationships and ensure enterprise partners achieve strong adoption, engagement, retention, and measurable value. You will combine consultative relationship management with operational excellence to support clients throughout their partnership journey.
Requirements:
The ideal candidate is an experienced client success or account management professional who excels at building trusted partnerships, managing complex enterprise relationships, and delivering measurable business outcomes. You should be comfortable working independently, navigating ambiguity, and contributing to a growing organization.
Preferred qualifications include: