Manager, Partner Due Diligence Operations

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

The role of Manager, Partner Due Diligence Operations based in London will be responsible for ensuring that both prospective and existing partners are subject to the required level of due diligence. The principal responsibilities of this position include:

• Facilitating the due diligence process for prospective partners liaising closely with business development teams to ensure consistency and conduct quality checks.
• Executing accurate and regular due diligence refreshes for existing partners based on frequencies defined as per the risk level of each partner.
• Assessing the risk of prospect/partner based on DD information provided and recommending risk mitigation steps as needed.
• Coordinating with subject matter experts such as Compliance and Financial Crime subject matter experts to ensure timely input from all relevant stakeholders.
• Proactively engaging closely with partners to ensure right level of documentation and timely/accurate responses to follow-ups.
• Ensure partner communications are clearly and simply written, detailing exactly what is required, by when, and the consequences for non- adherence. Ensure internal communications to Partner Managers are always clear. 

Minimum Qualifications:

• Extensive experience in Customer Due Diligence or Compliance within regulated financial services environments
• Strong understanding of critical due diligence methodologies, industry guidelines (FATF, JMLSG) and applicable regulatory frameworks
• Strong organizational, communication, and interpersonal skills
• Proficient in client due diligence procedures, sanctions screening and monitoring.
• Ability to diligently capture and evidence the activities undertaken, decision making and rationale for such decisions, considering relevant regulatory, compliance and reputational risks.
• Must be results oriented, and self-driven, able to operate in a fast-paced environment within the partner business
• Proficient analytical and problem-solving skills, with an ability to analyze information, identify risk triggers, and evaluate risk pillars effectively
• Strong communication skills with ability to influence without authority, experience creating presentations using PowerPoint and ability to clearly communicate complex concepts in verbal and written form.
• Proactive, can-do attitude and the ability to work independently with minimal supervision and to strict deadlines. 

 

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Familiarity with tools like LexisNexis Bankers Almanac and Dow Jones

• CAMS, ICA or equivalent certifications

   

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.