Delivery Consultant - zMQ & CICS

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference. **Your role and responsibilities** * Install, configure, upgrade, and maintain IBM MQ environments across z/OS and distributed platforms * Administer and manage queue managers, queues, channels, listeners, clustering, and security configurations * Provide support for CICS environments, including basic troubleshooting, region monitoring, transaction analysis, and coordination with application teams * Develop and support integration solutions using MQ and CICS across enterprise applications * Work with MQ and CICS to support ISV products, including OMEGAMON customization and monitoring enhancements * Monitor MQ and CICS infrastructure health, performance, and availability using enterprise monitoring tools * Troubleshoot MQ-related issues such as channel failures, queue buildup, connectivity problems, and performance bottlenecks * Perform CICS transaction analysis and debugging, including handling abends and system issues * Implement capacity planning, tuning, and optimization for MQ and CICS environments * Implement and manage MQ security including SSL/TLS, CHLAUTH rules, OAM, and certificate management * Perform CICS region configuration and optimization to ensure efficiency and high availability * Collaborate with application, middleware, infrastructure, and support teams to ensure seamless messaging and transaction processing * Support production deployments, migrations, and maintenance activities * Ensure high availability, resilience, and disaster recovery readiness of MQ and CICS systems * Create and maintain operational documentation, standards, and procedures * Ensure compliance with organizational security, audit, and operational policies **Required technical and professional expertise** * 4-10 years experience in IBM MQ and CICS administration/support * Strong hands-on experience with IBM MQ on z/OS and/or distributed platforms * Solid understanding of MQ architecture, including queue managers, channels, clustering, and publish/subscribe * Experience in MQ installation, configuration, patching, and upgrades * Strong expertise in MQ troubleshooting and performance tuning * Knowledge of MQ security: SSL/TLS, certificate management, CHLAUTH, and OAM * Working knowledge of CICS concepts, including region operations, transactions, and basic system administration * Experience with CICS monitoring and troubleshooting (transaction failures, dumps, performance issues) * Familiarity with z/OS environment (JCL, TSO/ISPF, SDSF) * Experience in scripting/automation (REXX, Shell, Python, or Perl) * Familiarity with monitoring tools such as OMEGAMON, Tivoli, Dynatrace, AppDynamics, or similar * Understanding of high availability, disaster recovery, and failover mechanisms * Strong analytical, communication, and problem-solving skills **Preferred technical and professional experience** * Experience with IBM MQ on z/OS environments (advanced administration) * Exposure to CICS system programming or advanced administration activities * Knowledge of WebSphere Application Server (WAS), Kafka, or other integration/messaging platforms * Experience with DevOps tools and automation (Jenkins, Ansible, CI/CD pipelines) * Familiarity with Zowe CLI, modern mainframe tooling, or automation frameworks * Exposure to cloud platforms and containerized MQ deployments (OpenShift, Kubernetes) * Knowledge of RACF and mainframe security frameworks * Experience with REST APIs, MQ client connectivity, and hybrid integration patterns * Understanding of z/OS Connect Enterprise Edition and API enablement * Experience with event-driven architectures and streaming integrations * IBM MQ and/or CICS certifications are an added advantage * Experience in banking, financial services, or large enterprise environments * Ability to mentor junior team members and contribute to solution design and architecture discussions IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.