HPE Aruba Premium Support Engineer

Nimble Storage·Accel (Getro)
Heredia Province, Costa RicaPosted Jun 26, 2026
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CloseGreenLakeMy servicesGreenLake AdministrationManage workspaceManage devicesHPE ResourcesHPE Support CenterHPE Developer CommunityHPE CommunitiesLegal & financialPrivacy statementCookiesTerms of useDo not sell or share my personal infoFinancial ServicesCloseHPE My AccountVisit hpe.comSign OutMy HPE AccountSign OutCloseHPE HomeGreenLakeProducts and SolutionsServicesCompanySupportDashboardApplicationsDevicesManage Skip to main content - DescriptionHPE Aruba Premium Support Engineer  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   We are seeking a motivated HPE Aruba Premium Support Engineer to provide technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem solutions. This role involves troubleshooting customer-reported issues, assisting with deployments and upgrades, and ensuring timely resolution of support requests. The ideal candidate will have a foundational understanding of AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and enterprise networking concepts.Contributions primarily impact customer support operations through effective case management and issue resolution. Works under general supervision while developing technical expertise in Aruba networking and security solutions. Collaborates with peers and senior engineers to resolve customer issues and continuously expand technical knowledge.ResponsibilitiesProvide premium-level technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem customers.Troubleshoot authentication, authorization, and accounting (AAA) issues involving RADIUS, TACACS+, LDAP, and 802.1X.Assist customers with product configuration, deployment, upgrades, and general operational questions.Collect and analyze logs, packet captures, system diagnostics, and other troubleshooting data.Support HPE Aruba AirWave monitoring and reporting functionality.Assist with HPE Aruba Central On-Prem administration, device onboarding, and connectivity troubleshooting.Work closely with customers and internal teams to provide timely updates and issue resolution.Follow established troubleshooting methodologies and documented best practices.Escalate complex technical issues to senior engineers with complete technical documentation.Maintain accurate case records and contribute to internal knowledge base articles.Participate in technical training programs and product certification activities.Assist with customer migrations and software upgrade activities under the guidance of senior engineers.Ready to work in Differential work schedule.Education and Experience RequiredBachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.Typically 1+ years of experience in technical support, networking, or network security.Advanced English proficiency, both written and verbal.Knowledge and SkillsBasic understanding of TCP/IP, routing, switching, VLANs, and wireless networking.Familiarity with RADIUS, TACACS+, LDAP, Active Directory, and authentication technologies.Foundational knowledge of 802.1X, PKI, certificates, and...

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