Manager, Deal Operations

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Manager, Deal OperationsFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionWhat you get to do in this role:The Sales Operations Manager is a strategic business partner to Sales Area VP and Managers in Japan and managing support functions essential to sales force productivity in those Areas.   These include planning, reporting, deal structure and quoting, quota setting and management, sales process optimization, sales on-boarding, and sales compensation design and administration.  The Sales Operations Manager will lead a team of Sales Operations Specialists in support of explosive sales growth and a quickly expanding sales force.  Responsibilities include but are not limited to the following:Lead a team of Sales Operations Specialists supporting field sales professionals in Japan. Understand sales go-to-market strategy and identify resourcing initiativesAssist in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactionsProvide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targetsWork cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the marketQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.5+ Years proven experience of Sales Operations in a software sales organizationProficient in the use of sales methodologies and sales force automation toolsProvided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunitiesOrganized, with excellent attention to detail and the ability to work in a fast-paced environmentProficient in PPT, Word and Excel JV20Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are...