Field Service Intro Representative

Field Service Intro Representative

Company:

Boeing Singapore Pte Ltd.

Boeing Commercial Airplanes is seeking a Field Service Intro Representative. In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will have the opportunity to interact with many different organizations within the Boeing Company that are involved with our customers; such as Sales, Marketing, Engineering, Customer Support, Business Operations and many others. Selected candidate will be required to work onsite with the possibility of telecommuting in between assignments in Singapore, Hong Kong, Beijing, or Shanghai, China, depending on the candidate’s current location.

At Boeing, our Field Service Intro Representatives are the backbone of our commitment to excellence in customer support. As global technical experts, they provide unparalleled assistance for our products at customer sites and Boeing locations. By analyzing emerging customer needs, they develop innovative solutions that prioritize product safety, integrity, and supportability. Our representatives monitor product status and operational challenges, swiftly troubleshooting and resolving maintenance and reliability issues to ensure seamless operations. They play a crucial role in supporting customer action plans, coordinating resources for critical situations like airplane-on-ground (AOG) or non-mission capable (NMC) events. Acting as a vital link between customer leaders and Boeing leadership, our Field Service Intro Representatives not only deliver technical advice and training but also embody the Boeing brand, fostering strong relationships and trust with our customers. Join us in shaping the future of aviation through exceptional service and support.

Our team is currently hiring for a broad range of experience levels including: Experienced or Senior Level Field Service Intro Representative.

Position Responsibilities:

The successful candidate will perform the following duties:

• Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.

• Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services

• Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds

• Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments

• Provide technical & operational product data to Boeing organizations

• Extensive travel is required; multiple / continuous short-term assignments

• The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team

• Requires the ability to communicate effectively with all levels of managements and customers

• FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires

• FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Seattle, WA, between assignments.

• Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable

• Prior customer support experience desired

• Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, 777X or the 787EIS (Entry Into Service) teams

Basic Qualifications (Required Skills/Experience)

• Bachelor’s Degree in relevant field or EASA B1/B2 Licenses equivalent are required.

• 3+ years of experience understanding and communicating technical issues.

• 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)

• Ability to travel frequently and obtain the necessary visas and required immunizations.

• Ability to travel both domestically and internationally up to 75%.

• Must be willing to be on call 24x7 as required to support emergent airline customer requirements.

Preferred Qualifications (Desired Skills/Experience)

• 5+ years of related work experience or an equivalent combination of education and experience.

• 5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred

• 5+ years of experience coordinating technical solutions for airline customers

• Be able to travel for repeated short-term assignments

• Be willing to accept back to back assignments both foreign and domestic

• Prefer prior experience in a Customer Support organization

• Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting

• 5+ years of experience using strong verbal and written communication skills   

Other job-related information

• This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Singapore)