Business Development Center (BDC) Manager - San Diego Harley Davidson

Role responsibilities

The BDC Manager leads and manages the dealership’s Business Development Center operations, focusing on customer communications, lead management, and appointment setting. This role aims to ensure exceptional customer experience while maximizing showroom traffic and sales opportunities.

Requirements

Candidates should have 3+ years of experience in automotive or powersports BDC, sales, or customer service management, with previous dealership experience preferred. Strong leadership, communication skills, and a passion for motorcycles are also important.

Key skills

Leadership, Team Management, Customer Service, Communication, Interpersonal Skills, CRM Systems, Sales Management, Analytical Skills, Organizational Skills, Performance Tracking, Customer Engagement, Problem Solving, Coaching, Appointment Setting, Lead Management, Customer Retention

Keywords

Business Development Center, BDC Manager, Customer Communications, Lead Management, Appointment Setting, Customer Retention, Performance Goals, CRM Processes, Sales Conversion, Customer Satisfaction, Promotional Campaigns, Community Outreach, KPI Analysis, Motorcycles, Harley-Davidson, Dealership Operations, Employee Productivity, Coaching Sessions, Performance Evaluations, Customer Service Standards