AVP BSO - Corporate Communications

LoginSign Up for FreeJob listing>Job detailsAVP BSO - Corporate CommunicationsFull Time|BangaloreApply for this roleJob Description‍Location: BengaluruWork Mode: OfficeWork Hours: 9 AM to 6 PM‍About TracxnTracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.About the RoleAs AVP - Business Strategy & Operations (Support Team), you will play a key role in shaping and optimizing customer support strategies. You will be responsible for improving customer experience, enhancing operational efficiency, and ensuring seamless service delivery. This role requires a strategic thinker who can leverage data-driven insights to drive continuous improvement and customer satisfaction.‍Key ResponsibilitiesDevelop and execute strategies to enhance customer support operations and improve overall customer experience.Identify process inefficiencies and implement improvements to drive operational excellence.Monitor key performance indicators (KPIs) to assess customer support performance and drive actionable insights.Work closely with cross-functional teams to optimize support workflows and ensure seamless coordination.Implement automation to enhance efficiency and reduce response times.Conduct market research and benchmark industry best practices to continuously enhance customer support strategies.Collaborate with leadership to align customer support goals with business objectives.Lead initiatives to scale support operations while maintaining high service quality.What We’re Looking ForUp to 10 years of experience in business strategy, operations, or customer support management.Strong analytical and problem-solving skills with a data-driven approach.Experience in process optimization and customer service excellence.Excellent communication and stakeholder management skills.Ability to work in a dynamic, fast-paced environment with a focus on execution.Proficiency in data analysis tools and customer support technologies.MBA from a reputed institution is preferred.What You Can Expect at TracxnFixed work timings – 9 hrs × 5 days. Respect for personal time; no taking work home.A transparent, meritocratic culture where everyone explains the “why” behind their decisions.A candid and collaborative environment that values learning, curiosity, and open discussions.Managers and mentors who invest in your growth with timely, actionable feedback.Continuous learning through real-time projects and cross-functional exposure.If this sounds like you - or you know someone who’d be a great fit - send your resume to careers@tracxn.com with the subject line “AVP – Business Strategy & Operations | Support - Tracxn.”CompanyAbout usOur InvestorsProduct ReleasesNews and Press ResourcesInvestor RelationsODR PortalTerms of UsePrivacy PolicyCookie PreferencesGDPRFAQsCareersCustomersVenture Capital FundsPrivate Equity FundsAccelerators and IncubatorsInvestment BanksCorporate InnovationCorpDev and M&A TeamsStartup FoundersJournalists and PublicationsUniversitiesGovernment AgenciesBanks and NBFCsCustomer testimonialsExplore TracxnDiscover interesting listsSector ResearchOfferingsSearch for Indian Legal EntityInsights by TracxnOur CollaborationsQuick LinksSchedule DemoGet in touchSee Pricing Plans© 2025 Tracxn Technologies Limited. All rights reserved. Registered Office: L-248, 2nd Floor, 17th Cross, Sector 6, HSR Layout, Bengaluru, Karnataka 560102. CIN: L72200KA2012PLC065294.Investor Grievances & Compliance: Megha Tibrewal, Company Secretary & Compliance Officer | Email: compliance-officer@tracxn.com | Phone: +91-9036090116