Vice President of Professional Services, Europe.

About the Role

Following significant growth, we are looking for an exceptional Vice President of Professional Services (Europe) to lead our delivery organisation across the Nordics and EMEA, based out of one of boost’s offices in Europe (Stavanger, Stockholm, Oslo, Copenhagen, Helsinki or London).  

This is an opportunity to shape one of the most important functions within boost.ai. You will build and lead a high-performing Professional Services organisation that partners with customers from pre-sales through implementation and into long-term success. Your focus will be on developing exceptional people, delivering outstanding customer outcomes, and creating scalable delivery practices that support continued business growth.

Working closely with Sales, Customer Success, Product and Engineering, you will ensure customers realise value quickly while maintaining the highest standards of quality, collaboration and commercial discipline.
Your leadership will play a pivotal role in driving customer satisfaction, operational excellence, Net Revenue Retention and the continued growth of our Professional Services business.

Experience & Requirements

• Demonstrated success (5 - 7 years) leading Professional Services, Consulting or Service Delivery teams within either a SaaS environment or as a CX leader in a large enterprise customer
• Proven ability to build, motivate and develop high-performing, geographically distributed teams.
• Strong commercial acumen with experience supporting enterprise sales engagements and producing high-quality Statements of Work.
• Track record of delivering complex but speedy customer implementations while achieving high levels of customer satisfaction and business value.
• Experience improving delivery operations, methodologies and organisational scalability.
• Understanding of Conversational AI, enterprise software or adjacent technologies, including integrations and customer solution architectures.
• Excellent stakeholder management and communication skills, with the ability to influence at executive level.
• Analytical and data-driven approach to performance management and continuous improvement.
• Self-motivated, adaptable and comfortable operating in a fast-growing, collaborative environment.

Key responsibilities

Leadership, People & Capability

• Lead, coach and inspire the Professional Services team across the Nordics and EMEA, creating a culture of trust, accountability, collaboration and continuous improvement.
• Recruit, develop and retain exceptional talent through mentoring, career development and succession planning.
• Ensure teams have the skills, support and resources needed to deliver consistently excellent customer outcomes.
• Foster an inclusive environment where individuals and teams can thrive and perform at their best.

Pre-Sales & Solution Design

• Partner with Sales to shape successful customer engagements by providing delivery expertise throughout the sales cycle.
• Collaborate on Statements of Work (SOWs) that clearly define scope, assumptions, deliverables, timelines and customer responsibilities.
• Ensure implementation commitments are commercially sound, achievable and aligned with customer expectations.

Customer Onboarding & Project Kick-off

• Oversee customer onboarding and project mobilisation, establishing clear governance, delivery plans and success criteria.
• Ensure projects are appropriately staffed and positioned for successful execution from day one.
• Build trusted executive relationships with customers and act as a senior escalation point when required.

Delivery Excellence

• Lead the successful implementation of boost.ai solutions, ensuring projects are delivered on time, within budget and to a high standard of quality.
• Continuously improve delivery methodologies, processes and tooling to enhance efficiency, consistency and scalability.
• Drive operational excellence through effective resource planning, utilisation management and risk mitigation.
• Develop and evolve the commercial performance of Professional Services by improving service offerings, operational efficiency and delivery outcomes.

Customer Handover & Long-Term Success

• Work closely with Customer Success to ensure seamless transitions from project delivery into ongoing adoption and value realisation.
• Support customers in achieving measurable business outcomes that strengthen long-term partnerships and encourage expansion opportunities.

Customer Satisfaction & Continuous Improvement

• Monitor key performance indicators including delivery quality, customer satisfaction and operational performance.
• Gather and act upon customer feedback to continually improve delivery practices and customer experience.
• Provide regular reporting and strategic insights to senior leadership, using data to inform decisions and prioritise improvements.

Why Join Boost.ai?

At boost.ai, you'll have the opportunity to shape the future of AI-powered customer experiences while leading a talented international team. You'll work alongside passionate colleagues, collaborate with some of the world's leading enterprises, and have the autonomy to make a meaningful impact on our customers, our people and our continued growth.