Director, Regional Site Merchandising

Director, Regional Site Merchandising | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsDirector, Regional Site MerchandisingUnited States, Washington, RedmondApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043386Date postedJul 15, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionMarketingDisciplineeCommerceRole typePeople ManagerEmployment typeFull-TimeOverviewIn Digital Direct Sales (DDS), our purpose is to earn fans and drive growth by building emotional connections to delight and empower everyone. We engage with consumers globally throughout their shopping journeys, navigating digital visits across direct channels in Gaming, Windows, M365, and Surface. We strategize and implement plans for customer engagement and economic growth. As a member of our team, you’ll help grow a multi-billion-dollar business, chart new areas of innovation, and impact billions of lives around the world. You will also be part of a culture centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be here in DDS. Join our global merchandising team to enhance customer experience and boost revenue.The Director, Regional Site Merchandising leads Microsoft’s in-region site merchandising teams of full-time employees based across North America, EMEA, and Asia who drive merchandising execution in local markets, complementing the central global team. The role spans Microsoft products such as Surface, Xbox hardware, and M365. The role owns an online shopping and buying experience that delights customers and drives conversion, sets ambitious goals, and puts the people, process, and strategy in place to reach them. AI is rapidly reshaping how customers shop. This leader will ensure our experience is both powered by AI to ease customer decision-making and positioned to be the authoritative source for AI-enabled shopping and will lead the team’s shift from tactical execution to strategic, AI-orchestrated merchandising. The role works closely across regional sales, go-to-market, creative and UX, integrated marketing, category management, production, and engineering to turn strategy into measurable customer and commercial outcomes. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.ResponsibilitiesLead cross-regional merchandising strategy. Define the site merchandising strategy, goals, and priorities, grounded in customer insight, revenue opportunity, and best-in-class ecommerce discipline, aligning launches, promotions, and lifecycle motions into a clear plan. Drive customer and commercial outcomes. Aggressively improve the core web funnel metrics: conversion, average order value, attach, traffic quality, customer satisfaction, revenue, units, and contribution margin, through disciplined execution, sound business decision making, and continuous optimization. Lead the end-to-end customer experience. Own the online shopping and buying experience worldwide, globally aligned yet locally relevant, across site merchandising, storytelling, offers, value propositions, navigation, comparison, and buying pages, informed by regular customer journey audits and data-informed customer trends and...