Food & Beverage Associate II

Food & Beverage Associate IIWho We Are: Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!The Role:San Francisco, CACrafty’s Food & Beverage Associate IIs are the face of our in-office Concierge pantry program throughout the market. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management. This role will also be a peer mentor and possess the ability to move from one location to another with ease.This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a F&B Associate II whose responsibilities will include:Merchandising: Take pride in your spaces by owning clients’ office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as neededCustomer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality serviceMaintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post route paperworkThis role is a full-time, hourly role within Crafty. This role supports multiple of our San Francisco clients Monday through Friday starting at 6:00 AM by meeting the skill-based qualifications below:Required Attributes:Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.Resilient: Highly adaptable; can transfer skills learned at one client location to another to quickly get up to speed on the operating rhythms of a new locationMust be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as neededCollaborative:Peer coach; have mastered our operational best practices and equipment SOPs to the point that they can train their peers. Trained in executing a quality control check and providing constructive, actionable feedbackEncompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performanceDemonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.Autonomy: Autonomy empowers client operations...