Manager, AP Service Delivery

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Manager, AP Service DeliveryFull-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionMonitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)Establish and maintain strong relationships with external and internal stakeholdersServe as the point of contact for issues within AP processesSupport internal and external auditsIdentify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementationIdentify and mitigate risks that could impact service deliver, develop contingency plansGenerate regular reports and maintain accurate records of service delivery activities and performance metricsPresent performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)Lead and mentor a service delivery team for New Verticals (both captive and outsourced)Set clear performance expectations and provide regular feedbackAllocate and manage resources, ensure that the team is adequately trained and resourcedAd hoc tasks assigned from time to timeQualifications5+ years of relevant accounting and AP experience, with a degree in Accounting or FinanceProven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAsDirect experience within a multi-national environment with a complex regional/country environment.Process-oriented with an understanding of both financial and operational controls.Strong analytical skills and who can foresee upstream and downstream impacts.Strong leadership and communication skillsExcellent problem-solving and analytical abilities.Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not requiredStrong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of peopleComfortable working in a fast-paced environment with tight deadlines.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.