Commercial Desk Specialist

By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Skip to main content Life at Optimizely Diversity and Inclusion Executive Team Locations Sign in Search by Keyword Search by Location   Clear Life at Optimizely Diversity and Inclusion Executive Team Locations Sign in Search by Keyword Search by Location Show More Options Loading... Category All Country/Region All   Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Commercial Desk Specialist Apply now » Date: Jul 1, 2026 Location: London, GB, WC2N 4JS Company: Optimizely We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.   From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.   10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.   But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.   If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place. Find us on Instagram: @optimizely  Introduction The Commercial Desk Specialist supports New Business, Renewals, and Existing Customer commercial activity through a centralized Desk model. The role is responsible for managing contract service requests (CSRs), supporting deal structuring, pricing (including ramps and bundles), contract generation, and coordinating contract execution with Legal and internal stakeholders.The Commercial Desk Specialist acts as the operational and commercial support function for Sales and Customer Success, ensuring deals are structured correctly, documented properly, processed efficiently, and tracked through to completion.Job Responsibilities 1. CSR & Desk Request Management•    Ensure all requests are logged and tracked via the CSR system •    Review, triage, and manage CSR queues and priorities •    Track CSR stages and ensure requests progress through workflow •    Maintain accurate documentation and audit trail for all requests •    Close CSRs once contracts or requests are completed •    Support improvements to CSR workflow, stages, and tracking •    Manage both standard and complex requests, escalating where required  2. New Business Deal Support•    Support Sales with New Business deal structuring and approvals •    Assist with: Ramp deals (multi-year pricing structures) Bundle pricing and packaging Discount approvals and pricing checks Non-standard deal structures •    Ensure deals are correctly structured in SFDC and CPQ •    Generate contracts and documents using Conga •    Ensure pricing, terms, and commercial structure align with approvals and policy •    Support Sales during month-end and quarter-end deal cycles  3. Renewals & Existing Business Support•    Support processing of: o    Contract renewals o    Amendments and changes o    Extensions and restructures o    Price uplifts / CPI increases o    Existing customer commercial requests •    Work closely with Sales and Customer Success on renewals and post-sale changes •    Ensure...