Enterprise Customer Partner

Back to jobsEnterprise Customer PartnerNew York, New York, United States, San Francisco, California, United StatesApplyAbout InstaLILY InstaLILY is an AI products and infrastructure company that puts execution at the frontier of enterprise AI. That work begins with Lily™, the world's first AI Forward Deployed Engineer, which learns how a business works, builds the software it needs, and goes live in days. It does not leave when the work ships; it stays and keeps the software working as the business changes. Lily runs wherever the work happens, in the cloud, on-premise, or at the edge, through InstaLILY's Small Data Center, built with NVIDIA technology. Founded in 2023 by Amit Shah and Sumantro Das, InstaLILY has raised nearly $100 million from Energize Capital, Insight Partners, and Home Depot Ventures. Headquartered in New York, with offices in San Francisco, London, and Toronto, InstaLILY serves leading companies across construction, industrial distribution, logistics, healthcare, and other operationally intensive industries. Learn more at https://instalily.ai/. The Traction Revenue grew 5x over the past year, and Lily has driven over $200M in new annual sales for a single customer. We serve some of the largest operators in our industries, including SRS Distribution (part of The Home Depot family), United Rentals, and Henry Schein, and we work closely with the Google DeepMind and NVIDIA ecosystems. How We Work We work in small teams with real ownership: clear problems, direct access to the customers whose work you're changing, and room to ship. Your code runs in live production systems inside billion-dollar operations, so you see your impact directly. People who do well here want that proximity to the work. We're growing fast, and the people who join now shape what this company becomes. Everything runs on three principles: Customers, Culture, and Code.The Role You'll be the named InstaLILY point of contact for a portfolio of post-pilot enterprise customers — running their QBRs and executive briefings, leading account plans, surfacing new use cases to deploy, and being the senior partner they call when complex decisions come up. The role spans current deployments, new use cases, expansion conversations, and everything in between. You'll report to our Chief Growth Officer. What You'll Do Account ownership: Manage a portfolio of post-pilot customer accounts day-to-day across QBRs, exec briefings, account plans, and customer success activities. Transformation engagement: Help each customer think strategically about how AI changes their operating model — not just adoption of features, but transformation of how their team works. Expansion: Identify new use cases for each customer based on their workflows, industry context, and where AI can drive operational impact. Drive expansion ARR through deeper deployment. Strategic collaboration with product: Bring customer insight into product decisions — what you hear shapes our roadmap. You'll help guide zero-to-one feature development and ensure the product evolves with what customers actually need. Cross-functional coordination: Coordinate with Engineering and Product to make sure your customers get what they need to succeed. Playbook contribution: Help build and refine the structured playbook SAMs run across customers — what works, what doesn't, what should be standardized. Customer presence: Travel to customer sites as needed for in-person work with customer teams and executives. What You'll Need 3-5 years of consulting experience or equivalent SaaS seniority: At least 2 years as an Engagement Manager in consulting or equivalent strategic account management / operations seniority at an enterprise SaaS company. Track record of expanding client work: You've grown client engagements through new use case identification, deeper deployment, follow-on projects, or strategic transformation work — not just maintaining the existing relationship. Tested through friction: You've delivered for...