Senior Manager - Digital Product Management
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
How will you make an impact in this role?
The Enterprise Digital Experiences team (EDX) EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions.
The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.
We're looking for an experienced and dynamic Digital Product Manager/Owner to join the Digital Payments team. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on growing digital engagement through modernization, monetization and reduced fraud losses through Payments.
With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.
Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
Define the digital payments product vision and your roadmap by working with leadership, key stakeholders, and partners
Drive global development for experiences with millions of daily views, partnering closely with the Web, Mobile, and Push channel teams
Work closely with technology teams to develop, test and deliver features and services
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization
Lead prioritization and development efforts with scrum team
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Embody design-thinking in your practice, including empathy and journey mapping, and UX research
Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
Understand and apply new trends and competitive best practices into product roadmap and requirements.
Support development of appropriate tracking and reporting to determine product performance.
Bachelor’s Degree in related field required
2/3+ years of experience in Product Management/Development
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Impeccable communication skills, both on and offline
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.